Identipet review: We have had countless issues with the bookkeeping

Since we bought our first dog in August 2000 we have had countless issues with the bookkeeping (or rather lack there of) of Identipet. Each and every year we get a statement from Identipet saying that our acct is in arrears. We now have 3 dogs and 2 cats and once again we have had a statement saying our acct is in arrears. Every year I call them up, provide proof of payment and ask them to rectify the error. THIS HAS NEVER HAPPENED. My pets are like my children and I would like to do the responsible thing to try keep them safe, however with this standard of service, I do not think it is worthwhile.

I feel that a explanation is in order as this is not good business practice.