iBurst — Bad service and signal
I took out an Iburst 36 month contract, the sales rep came to my place of work and installed the modem to my laptop and checked that it worked and it did. When i got home that night it did not get signal, he came over and gave me an aerial and i was able to get a weak signal, i was worried about this and stressed my concern to the rep, we were also looking at moving not to far from where i stayed and the rep promised me that Iburst was putting up 7 new towers in December that year (2006) and that i would get full signal in my present flat and that the whole area would be covered so i would get signal when we moved, December came and went and still my signal got worse and when i moved i got no signal.
I have been phoning and emailing Iburst about this matter and they never respond to my emails or take my details down and never get back to me. I eventually got sick of there lack of help and stopped paying my account. they sent me an email saying that if i did not pay that they would take legal action, i then emailed back explaining the situation got one response from Avril and was again left hanging, so i email the help desk and finally one person faxed me a request to cancel form but told me that it's up to Iburst to cancel or not. I was so frustrated that i vented my anger on helicopter a consumer complaints sight, i never once bad mouthed Iburst, i told my story like i have now.
Last night a Dion Carter from Iburst phoned me, he was rude to me, he lied to me about previously speaking to me last month, i know he did not as i changed my cell number and only gave it out now when i emailed Avril at Iburst. I then explain to him several rime why i was unhappy, he never listened to a word i said, told that i had seven day to have canceled the contract and a year later can't do it, i told him again about the verbal promise from there sales rep and said i took the contract on his assurance that i would get full signal in december ( i signed up in june 2006) and should bear with the poor signal for that short period.
I did not know any better believed him and signed the contract, now i have been fighting them and email info them and no one helps or wants to listen to why i never canceled within the seven day, this Dion Carter also threaten legal action against me for writing on hellopeter as he said i discrete there name, i did no such thing i just told it like it is, and i looked on hellopeter there are over 200 complaints about iburst, so is he going to sue all 200 people as well. I have been paying for a service that i can't use and feel that i was lied to into taking the contract.