Make a story short! I was asked for 10 pounds deposit for hair dry and I was okay and happy to do that with my credit card. I was told to get back my deposit in two days after I checked out. Following 2 weeks I did check my account and found nothing happened, then I called the hotels for 2 times and I was told to wait and this / that has to be approved by manager... Bla bla...
Though 10 pounds is just small amount but it is showing no honor action from this hotel which is potential for cheating bigger and bigger amount.
I experienced exactly the same thing, I was charged £10 for a kettle to be used in the room which they promised will be refunded next morning when I return it. Apparently Refund was processed but never arrived in my bank. I phoned and emailed them several times. I was promised it will be done but nothing happened. Its a scam .. Beware …
I stayed at Ibis Budget Manchester Salford Quays.