Housing Anywhere review: Rude and unprofessional

I encountered issues while staying at a room I booked through their platform. The listing promised an individual lock, but upon arrival, the lock was broken. The landlord couldn't fix it immediately and asked me to wait for 2-3 days. Due to concerns about the safety of my valuables, I had to cancel the booking. I reached out to their team for a refund of the service fee, as their terms stated that I could get a refund if the listing didn't match the actual housing. However, they refused, claiming lack of proof about the lock issue. I provided photo evidence, but they dismissed it, stating it could be easily fixed. I expressed worries about my valuables' safety, and despite emailing them since June, I only received a call today from someone named Curtis. Unfortunately, the conversation with Curtis was rude and unprofessional. He even mention “I had enough of your nonsense” This experience makes me question their service quality and raises concerns about their refund policies. How do you train such employee?