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HotelBeds USA review: Double booking at Hampton Inn Columbus Ohio

jrandolph of US

Dec 22, 2025 2:26 pm EST

Verified customer

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I booked a room at Hampton Inn in Columbus Ohio due to my father dying. I called back a few minutes later to move the date 1 day earlier and Joel Enrique told me to rebook a day later and he would patch me over to customer service to cancel the 1st one. i got a message that there was a no cancellation policy. Now I'm being charged for both. iI spent 2 hours on hold missing out visiting with my father who died the next daY.

Claimed loss: 344.42

Desired outcome: I want a refund for the one charge so I dont have to pay twice!!!

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