Hoover Vacuum Company review: Customer service - replacement of a warrantied cordless vacuum cleaner & charger

My mother gave me a gift of a package of four products from the Hoover Vacuum Company about four months ago. The package included cordless vacuum, a flash light, a leaf blower and a hand vacuum with two batteries and charger. The stand alone vacuum broke with normal use. I contacted the company numerous times (through internet chats & emails). They approved the replacements if I sent a photo of a sticker on the vacuum and cut the cord on the charger and sent that photo as well, which I have done three times. Now I have no charger for the other items. All I have asked for is a replacement for the cordless vacuum and charger.

Please contact the Hoover Vacuum Company and explain my complaint. Pictures attached. Thank you very much.

Jackie Ragan

5320 Dunster Drive

McKinney, TX 75070

phone: [protected]

email: [protected]@yahoo.com

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