Hollister

I recently placed an online order and chose to pick up in store at Cielo Vista Mall in El Paso, Texas. However, I haven't gone to pick up the order and I received an email saying that I had just picked up the order while I'm currently at home. I called the store where my order was held and I spoke to Alex on the phone, I asked her if and how my order had been picked up if I was here at home and haven't been to the mall in 2 weeks, she asked me to read my order number said the order had been picked up, I told her I haven't picked it up and asked her if they gave it out to someone else and she said I doubt that happened (when it clearly did) and she proceeded to tell me "well there's nothing we can do about it so talk to customer service" in a very rude tone. By far the worst experience I've had with a specific store and speaking on the phone with an employee.