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So their policy says after excessive charges declined check details and try again or reach out to customer service.
Knowing I had money, and eager to play, I upset swiped that mf card 10 times as I checked my details, had money, excellent connection, 2 steps authorization steps and declined again. So weeks went by and each time I submitted a compliant Auto response and in this auto reply was, the wait 7 days for declined transactions to fall off. Weeks later I learn h5 locks your card for protection. Yet day after day declined transactions and I was charged for every declined transaction which I was pissed I wanted to play I had money 15 times id swipe. So if I locked for 24 hours then why the 2nd,3rd, 4th, 5th,6th have excessive charges taken? It was supposed to be locked for 24hrs? Yet I was declined, locked out from using my card and declined transactions captured later. My Bank did nothing to protect me and my money. Like if I made a transaction bank ok, merchants policy cause the lockout. But they never locked the card, they took the declined transactions and no matter how many times I uploaded my ID it wasn't accepted.
And I learned that my bank wasn't supposed to let overseas charges taken place especially to a casino. Learned that after the fact. I had opted out for overdraft protection because I didn't want to take the risk of charges, so I made sure the bank new I had no overdraft protection. In July and Aug high 5 casino got me for 7,000. In declined purchases, and the bank let them. Because I visited daily the Bank assumed that it was played, yet in fact I had to use someone else's card to purchase. Coin's.
High 5 stole my money and used my daily visit as a excuse and recapture revenue.
They stole my money. The glitches during a bonus start the loss of coins when the bug's and glitches occur.
They make me sick
Learning merchant "protects" card holder, by stopping transactions for 24 hours, after excessive charges are attempted. Which explains why, I was declined. Being declined when I knew the fund's were there, caused hyper excessive swiping because I was pissed off I count make a purchase. As I excessively swiped away day after day after day arrogantly wanting to play, unknown to this "protective" 24 hour card lock, excessive charges continued, I emailed, and only got a robo response from the merchant and redirected to their terms and conditions blah blah. Wait 7 days etc, declined transactions fall off . 1100 declined transactions. Soft declined means the back says yes, the merchant side was the reason for the declined transactions. Which, left my declined transactions vulnerable and merchants have ability to recapture thru revenue recovery. They also can override a decline. So I was better off not having fund's because then my declined transactions would not have been stolen from me. The merchant overrode and recoverd all 1100 declined transactions. If the card is locked for 24 hour interval's, if excessive charges are attempted, then if they locked the card on the 2nd of July, then why would there be excessive charges the 3rd, the 4th and the 5th day? As if held Tru then 24 hours after the 2nd of the July, the soonest a charge should show up is the 4th . I was declined excessively and Day after day they took and took and took my money. I'm not a banker or ACH company I'm not a process server either so educating myself and the [censored] a 2 second swipe from a card is just that. I don't care about the several "handshakes" the swipe really goes through. Like day of purchase and post are different , again not my problem, but when you steal my declined transactions, by telling me I'm locked from making purchases, and revenue recovery rescanning the where ever my bank left my money in order for the merchant to recapture is theft.
They won't answer my emails, the bank is on it's way to the FDIC and a formal complaint was submitted.
Learning soft decline and hard declined charges, the "handshakes" the swipe goes through, merchant codes, and the illegal new Jersey address listed on the website, when really they are over seas makes my actions a violation of Mastercard policy had I known that I would have not used my Mastercard.
I claimed fraud and my bank treated me like a criminal and I'm pursuing the bank and the illegal charge's they left the merchant to recapture.
I loved the game, I had high 5 casino installed on my phone's, &PC, for almost 10 years, the second they went to real money was the second my finances was in jeopardy not because of my play but because if the declined transactions fall in 7 days but the merchant doesn't capture until the 3rd day, makes it impossible to differentiate.
Which ones were not declined . ( Every transaction was declined) I used my ex-husband card to complete the purchase which that was fun. So long story longer, 1100 declined transactions $2-/10$ day after day after day added up. And I so in debit in overdrafts that I opted out of. Was added, I never got the money from the purchase, learning the merchant can take a declined transaction, reading my 24 hour card lock from merchant was why the 1100 charges declined, and to find out the Bank illegally added fee's, I'll be damned if I willing to give this casino 40 percent of my money by choice and they're stealing my declined transactions makes me sick, madder then all hell, and a taste for justice and my money back. I'm not stopping until my money is returned to my account.
I am filing another claim on the high 5 casino and it's cheating glitches and bug's and the slow [censored] reels during game play, on top of the RTP they guarantee is my next complaint. After 10 years of my patronage and they steal my declined transactions on top of the money I was already given them. Is highway robbery. They merchant pays enough in fees for being a high risk merchant that there hardware and software is capable of overriding a declined transaction. Taking advantage of a player who ( tried) to play often, is disgusting and how the casino makes 9 billion dollars every 10 seconds. It's bad enough to gamble, it's unethical, illegal and I want my money back yesterday.
I'm so so so mad and want to cuss but I need a result I need to be made whole again and have no way to reach a Human inside the USA to answer to why my statement from bank and the transactions history from the merchant don't read the same? By 7,000.$
Give or take.
Upwards. I'm not the bad guy hyper swiping my card I had money is my money and I wanted to play. So 25x or 10 or 16 is excessive by definition so why did Lock my card out and still charged me anyway? Because I used the sight daily, my bank didn't have my funds pulled back and the merchant forced the declined transactions because it was them not the bank. So I wouldn't be here right now if I was broke and couldn't afford to play. That's a no brainer.
