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CB Real Estate Review of Heritage Housing of Albany, Legacy Homes Dealer
Heritage Housing of Albany, Legacy Homes Dealer

Heritage Housing of Albany, Legacy Homes Dealer Poor quality of product, lack of customer service, lack of follow through on dealership promises

D
Author of the review
12:21 pm EDT
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I purchased a brand new mobile home from this dealership. Upon delivery, home was not set up properly. Once I moved in, several issues (over 45) within the 640 square foot home, including a non-functional AC unit and wiring issues resulting non-working outlets and lighting. The dealership has had ample time to repair/resolve issues but has not done so. They were notified of problems April 27, 2022 and it is now August 25. They had a "maintenance man" come on one occasion (4 pm on a Friday) to work on repairs without a list or the materials needed to do so. He did have siding to repair some of the exterior damages but it was not the correct color — very unorganized in this attempt to address issues. (I've only attached 4 photos for the sake of space.)

Country of complaint: United States

Desired outcome: I would like to have the repairs completed. The quality of the product that was delivered was not what was expected. The dealership is aware of the main issues and I would just like them addressed immediately.

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