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CB Real Estate Review of Heritage Housing of Albany, Legacy Homes Dealer
Heritage Housing of Albany, Legacy Homes Dealer

Heritage Housing of Albany, Legacy Homes Dealer review: Poor quality of product, lack of customer service, lack of follow through on dealership promises

D
Author of the review
12:21 pm EDT
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I purchased a brand new mobile home from this dealership. Upon delivery, home was not set up properly. Once I moved in, several issues (over 45) within the 640 square foot home, including a non-functional AC unit and wiring issues resulting non-working outlets and lighting. The dealership has had ample time to repair/resolve issues but has not done so. They were notified of problems April 27, 2022 and it is now August 25. They had a "maintenance man" come on one occasion (4 pm on a Friday) to work on repairs without a list or the materials needed to do so. He did have siding to repair some of the exterior damages but it was not the correct color — very unorganized in this attempt to address issues. (I've only attached 4 photos for the sake of space.)

Country of complaint: United States

Desired outcome: I would like to have the repairs completed. The quality of the product that was delivered was not what was expected. The dealership is aware of the main issues and I would just like them addressed immediately.

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