HelpMeDownLoad.com review: account debited. 91

Hello Pierre,

I am a customer service representative of HelpMeDownload.Com. I sincerely apologize for the inconvenience. Regarding the charges that you got, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,
HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: helpmedownload.com for online chat support.
Our Operations is available 24/7.

Hi customers,

I am a customer service representative of HelpMeDownload.Com. Please call us at this number to settle all these issues.
Thank you for your time,
HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

I live in Sydney and I have the same problem; Helpmedownload takes AUD$11.19 every month for nothing and it has been the case for more than 9 months now; it's impossible to contact them!
Does someone in Alberta have a solution? I just want to unsubscribe.
Please help,
Thanks
Pierre

Hello Kayleigh,

I sincerely apologize for any inconvenience. I am a customer service representative for HelpMeDownload.com. I will be more than happy to issue you a refund. To resolve your complaint, please reply with a contact number including your country code. To contact you and to resolve this ASAP, our Toll Free contact information is listed below as well.

Kind regards,

Arvie
Customer Support Representative
Support HelpMeDownload

US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

You can also send an email to Support@HelpMeDownload.com

Our Operations is available 24/7.

Hello Sheri,

I am a customer service representative of helpmedownload.com. I am glad to hear that you have called us and have the matter resolved immediately as soon as you called us. Should you have any other concerns feel free to contact us to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Best Regards,

Helpmedownload

Hello Martina,

I am a customer service representative of helpmedownload.com and I apologize for any inconvenience this has caused you.
I checked on our system, I have used your email address (Tiahayess@yahoo.ie) and I was able to pull up your record. You already called us about the charges you are getting. The monthly charge has already been cancelled and we have a processed a refund for 3 months charges. You don't have to worry any more because you will never receive any charge from since the service has been cancelled.

If you have questions again, you can always contact us through our Toll Free Number
[protected]. You can also send us an email if you have questions to support@helpmedownload.com.

Best Regards,
helpmedownload

Hello Richard Fearon,

I am a customer service representative of helpmedownload.com. I sincerely apologize for the confusion regarding the charge that you received and what is it for. Regarding this, we are more than happy to resolve your issue to further explain what are the charges for either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Hi customers,

I am a customer service representative o helpmedownload, Please call us at this number to settle all these issues.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Hi Glam01,

I am a customer service representative from helpmedownload. I have read this complaint coming form our company. I do understand your situation now. You mentioned that you were able to contact us regarding this issue. It sounds like you did not authorize the transaction on your card, the representative was asking for your EMAIL ADDRESS and COMPLETE NAME for verification. He needs all those information to help you out regarding the cancellation, if the account is not under your name we will disclose the information and explain all the things about the membership and if we find out that all the charges are not authorized we are going to make an approriate action for it.

We are trying to help you out with this issue, so we just need your cooperation. I know that you were frustated when you called us and I apologize for that.

If you do have questions about the refund, you can call us anytime since we are open 24/7.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Hello M. Byram,

I do apologize for any inconvenience or confusion about this. We are not scam, we do not sell software from the website. Customeres are paying for the unlimited technical assistance that they can get by having a membership with us. We also have more than 500 software that we support. They can download music software and programs that can protect their computer.

There are issues about the charges but those customers are not well informed about the services that we have. We are glad to explain it to you by contacting us anytime.

I have provided toll free numbers below.

US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Hello Ken,

I have read this comment and I am so glad that your issue was resolved when you called us. If you have questions about it you can just call us anytime because our operation is open 24/7.

Thank you very much,

Best Regards,

Helpmedownload

Hi Don Would be interested to see if you have had the situation resolved. I think the scam could be they remove money invest it and then after a long time give it to you back. Or was I a lucky one and had my money repaid Ken

I was also charged $16.70 on my credit card by this company. I saw it on my credit card statement for June and I didn't recognize the name of the company. I received an email today from "rebills@helpmedownload.com", it mentioned that they will charge my credit card again for July. I called the customer service number that was with the email. The person I spoke to wanted me to verify my email address and my address. I didn't fell comfortable giving my address as "How would they have my address?" I never gave them my address in the first place. I asked if he had my address in front him, he said no. But, he wanted me to verify my address as he couldn't find me in their system?. I refused to give him my address but conviently he was able to pull up my info with the just my City and Province?. He said he will issue a refund and it will take 15 to 30 days. He said that my computer will not get security updates now that I have cancelled the membership. He was not too concerned that I didn't authorize this monthly charge. I have contacted my credit card company inregards to this and they will issue me a new credit card number.

Hello Sesi,

I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding your concern about the charge that you got, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.mp3helpdesk.com for online chat support.

Our Operations is available 24/7.

Dear Customer,

I am a customer service rep of helpmedownload.com.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.izonetech-ph.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

Our Operations is available 24/7.

I would like to know why i have been billed £44.83 on 21/4/2009 and possibily 21/5/2009 can you tell me what for i didnt sign any agreement and how did you get my bank details please reply asap

We fully understand this situation. Please do contact us.

Dear Customers,

I am a customer service rep of helpmedownload.com.. I apologize for your negative experience. We will be more than happy to resolve your issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.izonetech-ph.com/SightMaxAgentInt

erface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

Our Operations is available 24/7.

I dont want to be apart of this as from now so please dont take any more money from moy credit card with out my further permission here is my number [protected] please confirm and replace the money you have recently taken from my account you have my details thank you very much Ray Lawlis

i have been charged twice now and dont know why, i want this to stop now, thanks larry

i dont want any more money taken from me, thats twice i have been charged and dont know why

I was offered a free downloan of AVG internet security if I joined weightwatchers and then my account was debited with £62.79p. how do I get that back

lpency@yahoo.com
Island of Rodrigues
mauritius

I have had 86.67 USD taken from my bank account, the trsaction never completed and i should be grateful to know for what reason same has been deducted because it has not been download yet - 18009787657GBR.

YOURS FAITHFULLY
LOUIS PENCY

Professional Addition does not have 2 -4 additional features but the free version of the software is enough for any system. Im sorry for the last comment I just realized you ordered the Pro ver of the software.

Avast is free. Cnet.com why would you give them you account information? Im confused as to why you purchased it from that website when its free. Strange.

This company drags the computer industry into the lowest form of theft and I will never
deal with any company associated with them
JSH

You fraudently charged my credit card for $86.67 on the 23 of jan 2009 and I wany this refunded immeadiatly. I don't know who you are or how you got my CC # but I am not happy and I want my funds returned .

Wood4413@aol.com

I expect to hear from you TODAY!

I am sending this email in order to request credit of $63.70 for a transaction done on 110608.

I no longer need this because I have found another way to resolve this. Actually, i was not aware that I was being billed. i thought this was a free download of software I was attempt.

Here is the information pertaining to my request:

order/transaction# [protected]
email address: shawnhuckabee@bellsouth.net
account name Mary or Shawn Huckabee
Credit card used- Visa
[protected]

I have spoke with Dee (ref# 454247) and Nick (ref#454245)concerning this request. I was informed by both that they could not locate my account. i find that odd since you could find my account to billing but you can't find it to credit me. i was also told that your company is undergoing a system upgrade which is making your system running slow and delaying the resolve of my request.

Please handle this as soon as possible.

Thank you in advance for your immediate attention to this matter.

Mary Huckabee

0 minutes ago by James Graham [send email]
on 21 10 2008, you charged #81 50 usa to my a/c i downloaded free program and entered my card in good faith, at the most the cost was to be #12 99 if there was to be any cost.
Please refund the amount of #81 50 usa #123 78 australian as soon as possible.
Notification was not recieved by e mail the cost was revealed only on receiving bank statement 3 10 08
I am yours sincerely James Graham

on 21 10 2008, you charged #81 50 usa to my a/c i downloaded free program and entered my card in good faith, at the most the cost was to be #12 99 if there was to be any cost.
Please refund the amount of #81 50 usa #123 78 australian as soon as possible.
Notification was not recieved by e mail the cost was revealed only on receiving bank statement 3 10 08
I am yours sincerely James Graham

Dear Sirs,
on 21 10 2008, you charged #81 50 usa to my a/c i downloaded free program and entered my card in good faith, at the most the cost was to be #12 99 if there was to be any cost.
Please refund the amount of #81 50 usa #123 78 australian as soon as possible.
Notification was not recieved by e mail the cost was revealed only on receiving bank statement 3 10 08
I am yours sincerely James Graham

I have never heard of this company and I certainly did not give them my credit card #, but they cotinue to charge me monthly, they are a ripoff plain and simple, cannot get a hold of them over the phone. PEOPLE BEWARE! I am having a very hard time getting this issue resolved.

i recently cheched my bank account to find tis company has debt my account of a large sum and another smaller sum, nevere have used helpmedownload.com, could you please cancell ad stop debt from my account, thank you t kuchel

i am being charged monthly also and i dontknow what its for how do you stop it? i dont have their phone number.1

I have the same problem. They claimI will get a refund. Try sending a note to ceo@helpmedownload.com. Please let me know what happens.

Steve

I had a debit of $37.00 from this company I called them spoke to "ronald" in INDIA I believe and he offered to refund my charge but with a processing fee of $9.95. I questioned this charge so he placed me on hold spoke to his supervisor (or went and got a coke) and came back an refunded my entire charge stating it can take 5 -40 days to receive credit.. cross your fingers for me...

I have been trying to get a refund of 75 pounds that was debited from my Mastercard.
I dont know who Download.com are but i have not ever received even a letter or email of any kind from them.
Please be aware, i will this on no one.

theres a purchase on my credit card which i didnt approve and i want my money back plus 56.00 for over drafts fees...if my money is not returned i will go to the authorities .

This is how I took care of it (with a reissue of debit card)

Hello,

We would like to inform you that your New Releases and Updates has already been cancelled and refunded amounting to $9.88. Thus, you will no longer receive any monthly recurring charges from mp3musichq.com.

I hope I was able to acknowledge your concern. Please contact us again if you have any further queries or concerns in the future. Thank you very much for your valuable time and patience.

Warm regards,

Ramon
CEOHelpMeDownload.com

On Sat, 26 Jul 2008 12:46:08 -0400, "PJ Brehm, USN (Retired)" wrote:
> I do NOT know who you are. You billed me 9.88 (us) through
> HelpMeDownload.com. You will restore the 9.88 stolen from me.

Hello,

We would like to inform you that your New Releases and Updates has already been cancelled and refunded amounting to $9.88. Thus, you will no longer receive any monthly recurring charges from mp3musichq.com.

I hope I was able to acknowledge your concern. Please contact us again if you have any further queries or concerns in the future. Thank you very much for your valuable time and patience.

Warm regards,

Ramon
CEOHelpMeDownload.com

On Sat, 26 Jul 2008 12:46:08 -0400, "PJ Brehm, USN (Retired)" wrote:
> I do NOT know who you are. You billed me 9.88 (us) through
> HelpMeDownload.com. You will restore the 9.88 stolen from me.