HelpMeDownLoad.com – account debited. ( 91 comments)

I Have just had my statement in from my bank to find these cowboys have taken £75.58 without authority. I have tried in vain to get the charge refunded but as with everybody else there is no respone on contact. I have no idea how they have managed to get my details and I have no way of contacting them.
If I get any response I will update.

I get a monthly deduction from this gang for something I have never asked for or use.

I suggest that you call them and ask for a full refund of everything that you been charged for since the start. Even if they insist of the 7 day guarantee, refuse it, threaten them that you will call your bank if they dont give you a full refund, if they mention any process fee refuse it also, you have the right to get everything, just give them a threat that you will call your bank, this companies are afraid of cash backs it will cause them more.

Any questions just reply.

Its a website that will charge if u become member. They provide softwares which are all free, this is a rip-off.
All the softwares in their website are all freeware or trial versions, you can get it by yourself by going to the official website of those softwares.

I suggest that you call them and ask for a full refund of everything that you been charged for since the start. Even if they insist of the 7 day guarantee, refuse it, threaten them that you will call your bank if they dont give you a full refund, if they mention any process fee refuse it also, you have the right to get everything, just give them a threat that you will call your bank, this companies are afraid of cash backs it will cause them more.

I have been trying to get a refund of 75 pounds that was debited from my Mastercard.
I dont know who Download.com are but i have not ever received even a letter or email of any kind from them.
Please be aware, i will this on no one.

I have the same problem. They claimI will get a refund. Try sending a note to ceo@helpmedownload.com. Please let me know what happens.

Steve

i am being charged monthly also and i dontknow what its for how do you stop it? i dont have their phone number.1

Dear Sirs,
on 21 10 2008, you charged #81 50 usa to my a/c i downloaded free program and entered my card in good faith, at the most the cost was to be #12 99 if there was to be any cost.
Please refund the amount of #81 50 usa #123 78 australian as soon as possible.
Notification was not recieved by e mail the cost was revealed only on receiving bank statement 3 10 08
I am yours sincerely James Graham

on 21 10 2008, you charged #81 50 usa to my a/c i downloaded free program and entered my card in good faith, at the most the cost was to be #12 99 if there was to be any cost.
Please refund the amount of #81 50 usa #123 78 australian as soon as possible.
Notification was not recieved by e mail the cost was revealed only on receiving bank statement 3 10 08
I am yours sincerely James Graham

0 minutes ago by James Graham [send email]
on 21 10 2008, you charged #81 50 usa to my a/c i downloaded free program and entered my card in good faith, at the most the cost was to be #12 99 if there was to be any cost.
Please refund the amount of #81 50 usa #123 78 australian as soon as possible.
Notification was not recieved by e mail the cost was revealed only on receiving bank statement 3 10 08
I am yours sincerely James Graham

You fraudently charged my credit card for $86.67 on the 23 of jan 2009 and I wany this refunded immeadiatly. I don't know who you are or how you got my CC # but I am not happy and I want my funds returned .

Wood4413@aol.com

I expect to hear from you TODAY!

Avast is free. Cnet.com why would you give them you account information? Im confused as to why you purchased it from that website when its free. Strange.

Professional Addition does not have 2 -4 additional features but the free version of the software is enough for any system. Im sorry for the last comment I just realized you ordered the Pro ver of the software.

lpency@yahoo.com
Island of Rodrigues
mauritius

I have had 86.67 USD taken from my bank account, the trsaction never completed and i should be grateful to know for what reason same has been deducted because it has not been download yet - 18009787657GBR.

YOURS FAITHFULLY
LOUIS PENCY

I dont want to be apart of this as from now so please dont take any more money from moy credit card with out my further permission here is my number [protected] please confirm and replace the money you have recently taken from my account you have my details thank you very much Ray Lawlis

Hello Sesi,

I am a customer service representative of helpmedownload.com. I sincerely apologize for the inconvenience and for your negative experience. Regarding your concern about the charge that you got, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.mp3helpdesk.com for online chat support.

Our Operations is available 24/7.

Hi Don Would be interested to see if you have had the situation resolved. I think the scam could be they remove money invest it and then after a long time give it to you back. Or was I a lucky one and had my money repaid Ken

Hello Ken,

I have read this comment and I am so glad that your issue was resolved when you called us. If you have questions about it you can just call us anytime because our operation is open 24/7.

Thank you very much,

Best Regards,

Helpmedownload

Hi customers,

I am a customer service representative o helpmedownload, Please call us at this number to settle all these issues.

Thank you for your time,

HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Hello Martina,

I am a customer service representative of helpmedownload.com and I apologize for any inconvenience this has caused you.
I checked on our system, I have used your email address (Tiahayess@yahoo.ie) and I was able to pull up your record. You already called us about the charges you are getting. The monthly charge has already been cancelled and we have a processed a refund for 3 months charges. You don't have to worry any more because you will never receive any charge from since the service has been cancelled.

If you have questions again, you can always contact us through our Toll Free Number
[protected]. You can also send us an email if you have questions to support@helpmedownload.com.

Best Regards,
helpmedownload

Hello Kayleigh,

I sincerely apologize for any inconvenience. I am a customer service representative for HelpMeDownload.com. I will be more than happy to issue you a refund. To resolve your complaint, please reply with a contact number including your country code. To contact you and to resolve this ASAP, our Toll Free contact information is listed below as well.

Kind regards,

Arvie
Customer Support Representative
Support HelpMeDownload

US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=1&siteID=2&queueID=5

You can also send an email to Support@HelpMeDownload.com

Our Operations is available 24/7.

I live in Sydney and I have the same problem; Helpmedownload takes AUD$11.19 every month for nothing and it has been the case for more than 9 months now; it's impossible to contact them!
Does someone in Alberta have a solution? I just want to unsubscribe.
Please help,
Thanks
Pierre

Hi customers,

I am a customer service representative of HelpMeDownload.Com. Please call us at this number to settle all these issues.
Thank you for your time,
HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: www.onlinechat.helpmedownload.com for online chat support. Or you can send an email to support@helpmedownload.com

Our Operations is available 24/7.

Hello Pierre,

I am a customer service representative of HelpMeDownload.Com. I sincerely apologize for the inconvenience. Regarding the charges that you got, we will be more than happy to resolve the issue either via web chat below, or email, or calling our toll free number.

Thank you for your time,
HELPMEDOWNLOAD.COM
US Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]

Web-chat is now available! You can visit the website: helpmedownload.com for online chat support.
Our Operations is available 24/7.

I have called helpmedownload.com about the illegal charges on my credit card and they said this would be taken off my statement. well it was for the last charges, but returned on my next month statement. Something must be done to stop this?

I will be calling helpmedownload.com again, but hope I don't have to continue calling each month to get rid of them.

Good Day!

I am a customer service representative of HelpMeDownload.Com. We would like to know if your issue has been resolved. Have you successfully called our toll free numbers? If so, Kindly delete the post for us

Thank you for your time,
Support Helpmedownload
US Phone Support [protected]
US Phone Support [protected]
UK Phone Support [protected]
UK Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
AU Phone Support [protected]
Canada Phone Support [protected]
Other Phone Support [protected]

Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

Our Operations is available between 8AM to 8PM EST

Hello Mr. Keith Landles,

We would like to inform you that your New Releases and Updates has already been cancelled. Thus, you will no longer receive any monthly recurring charges from HelpMeDownload.Com.

I hope I was able to acknowledge your concern. Please contact us if you have any further queries or concerns in the future. Thank you very much for your valuable time and patience.

Warm regards,
support@helpmedownload.com
Support Helpmedownload
UK Phone Support [protected]
UK Phone Support [protected]
Other Phone Support [protected]

Web-chat is now available!
http://onlinechat.helpmedownload.com/SightMaxAgentInterface/PreChatSurvey.aspx?accountID=6&siteID=11&queueID=19

I went to download avg protection then changed my mind. I thought I had cancelled but have realised they are still taking £9.88 out of my account. I can not find a way for them to refund me.

Unauthorised debit in USD converted to AUD see entry below

10/08/2010 HelpMeDownload.com [protected] 9.88 USD 0.32 AUD

I have been charged £57.70 on my credit card when my computer was in the repairs shop. I knew nothing about it. The company will not refund money as it was more than 7 days ago. I only realised what they had done when I recieved c/c statement. I have spent nealy an hour trying to get them to understand they do not care.

I went on to the website, thought I was just registering my details, put my card details in and it was offering me spyware which I did not want and when I tried to cancel it, it would not let me, and they have taken apayment for sevices not recieved

I am being charged $9.88 monthly since May 2008 for a service I did NOT request and would like to have my credit card account refunded for the months of May and June and further charges stopped.

Sincerely,
D.B.Laight.

I am having a fee of £9.88 deducted from my credit card every month and I do not remember where it derived. Beware people!

I have been charged $81.58 +$9.88 on my credit card. It is fraudulent charge. If anyone knows the company's address in the US, p[lease let me know. For preparation of a compain form to the BBB, I need the address. But It is very difficult to find the address in the US. The headoffice of the shameless scam company is located in the UK.

i thought i was downloading a way to get an antivirus and now i cant find helpmedownload.com an antivirus or nothing that helps anything...I have called the company and now just like everything else, I have to wait for a response,

I have had £44 taken from my bank account, the transaction was never completed, but they have taken the money and provided nothing.the membership was never activated.

Have charged on three occasions that should not have. Very annoyed, would like to stop them debiting my account. I am unable to contact them.

Checking my credit card details on line today I find an unauthorised debit of £80.67 in favour of helpmedownload.co.
After finding these reports of other payment scams, I realise that I have been a victim!. Will seek to reclaim through my banker. How can this company get away with instances like this. norfolkknibb@msn.com

I ordered Avast Professional Edition anti virus program. Never received the program and was charged $86.67. They tell me I did download the program, which I did not as it said I would receive an email telling me how to get the program. I did not get an email and now helpmedownload.com is keeping $9.95 for services rendered? but will refund the rest in 5 to 14 days. Can't understand the help desk person.