The complaint has been investigated and
resolved to the customer's satisfactionResolved Helio — Scam and rip off!
resolved to the customer's satisfaction
On January 29 2008 I paid the bill in the amount of $ 136.31 and then closed the account regrettably I didn't change the billing address before I closed the account because afterwards Helio told me that I cannot change the billing address to pay the last bill the account is closed vary nice. In March I called to find out what the total amount owed for the early cancellation. What should have been $ 175 and Helio told me I owe 1, 400 and something because the account was not closed and that there are charges for the month of February and that the charges was sent to the collections agency.
That is not right with out trying to settle the issue with me first. The whole time for one year I have never seen the bill over $ 400 in a month. My Daughter change to a different phone that was her boyfriends Helio phone, I hope that Helio didn't combine his account with my bill together because I didn't authorize this transaction.
I then E-Mail Helio E-Mail Department to see if that part of Helio services can help me with the billing issue. Not a chance the Helio e-mail department stopped responding to my plead to recheck the billing issue or just to even send me a copy of February bill because my Daughter keeps on moving from place to places.
I will never again open a phone account for any of my children just to save them some money or Helio the ripoff artist.