Helio — BILLING MISHAPS AND EXTORTION
Don't get me wrong, as far as the unlimited data and messaging service being all-inclusive, I love Helio. As far as their customer service and that their billing department is seemingly run by monkeys, I am about ready to eat an early termination fee and tell them to shove it.
I pulled up my bill for my second line and see a balance of $238.00. WHOA! Nothing downloaded, minutes well under the 1500, so what's the deal?
I see a charge for $138 stating NSF. Few problems with this:
1. I never had a bill in that amount.
2. I have never paid by check; always with American Express.
I get some CSR on the line, who seems to have issues with the English language. When I tell her that this is an error, and I have all payments showing paid and on time, she wants to argue. I tell her that I am willing to pay the balance that I actually owe, but not the $138. After 15 minutes on hold, I am told that if I don't want my service cut off immediately, I have to pay the $238 and I can mail in proof that I don't owe this for a possible refund or credit.
Being that my husband needs his line for work, I was basically extorted into paying this. In addition to mailing in proof that I don't owe this, American Express is telling me to dispute it when the charge is posted.
Think it is time to say bye bye.....