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LoseTheBackPain review: continuted billing 43

M
Author of the review
1:54 pm EST
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They offer a free book, just pay shipping. WATCH OUT. If you order it they charge the shipping charge and then start this 19.95 a month charge for a tiny newsletter. They saidIi agreed to that! The say they will cancel future charges but wont go back and refund their unauthorized billings they made. I went back to website www.losethebackpain.com refilled in an order and it didnt say anything about agreeing to this charge.

They also go by LIVE PAIN FREE, the title of newsletter and webiste is www.losethebackpain.com

CAREFUL...RUN! Just yet another scam.

Update by MikeATL
Feb 07, 2010 2:03 am EST

I got my 19.95 charges refunded today! Hooray.
Someone who works there saw my post, THANK YOU!

Update by MikeATL
Apr 16, 2010 8:47 am EDT

Call Healthy back and tell them to stop your subscription NOW that should stop future billings...
Tell them you will dispute that first one with your bank...then do that...they usually wont refund it voluntarily
then post what they are doing again on this board...someone from their company does read it...good luck!

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The complaint has been investigated and resolved to the customer’s satisfaction.

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43 comments
T
T
traker
Deer Park, AU
Jun 01, 2010 8:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I responded to an offer from Rob Poulos's Fat Burning Furnace newsletter by Zero to Hero Fitness.com for a 'FREE' copy of the book 'The 7-Day Back Pain Cure' by Jesse Cannone. I did not subscribe to the newsletter, in actual fact I unsubscribed to the 'Free Trial' newsletter several days before the 30 day trial period was up. As a result they have stoped sending the newsletter via email, but began sending it via post and charging my credit card accordingly without permission!

The first charge appeared on my credit card statement on 28/2/10 being for a transaction of US $11.95 (Aus 13.72) on 25/2/10 for the shipping of the 'FREE' book. The second charge was on 31/3/10 for US $24.95 (AUS 28.11), transaction on 27/3/10. Then there was another on 30/4/10 for US $24.95 (AUS 27.80), transaction on 27/4/10. There was also another at end of May. I will be going to bank tomorrow to fill in form to block any more payments! Additionally I would like them to refund the unauthorised payments on my credit card immediately.

I would have responded much quicker, however, I don't actually have a credit card and was using my mums card. I have received no receipts or invoices - tho I checked their website today and tried to sign in. I didn’t even know I had an account; there was no mention of this in any correspondence with them. Once my password was reset, I could see the invoices listing all the payments charged. I tried to remove the credit card details to no avail! I have only received 2 newsletters, but have been charged for 3 as well. Makes the 'FREE' book very expensive!

I have attached correspondence with the HEALTHY BACK INSTITUTE customer service department to the email I sent them which confirms when I unsubscribed. I did this via their email contact service as I live in Australia and it is not feasible for me to call their office.

If the unauthorised payments are not refunded I will look at taking further action.

B
B
boarnagin
Lacey, US
Apr 16, 2010 1:07 am EDT

I ordered the 7 day back pain cure today before we read your comment that explained I would be recieving a newsletter I did not order for $19.95, and I am very upset. I am on social security and cannot afford a newsletter I didn't order. How do I go about cancelling this newsletter?