I recently became a member of Hair Club for Men and Women due to thinning hair from medication. I signed up for their EXT therapy which consists or special products and vitamins as well as a monthly heat/moisture/massage treatment and a monthly cut, style and color. I was told all this was included in the more than $3000.00 I'd pay for a year of services and products.
They neglected to inform me until after my first visit that I was expected to tip as much as I would pay for the services at a high end salon. I tipped the girl $10.00 my first visit for a a wash and style... which I had to re-do when I left because it was just teased & tangled. On my next visit, I received a notice that I was expected to tip more. They did not have my products there as promised and I had to wait nearly two weeks to get some of them while others were 'forgotten.'
My hair was below my shoulders and blonde. Because of the monoxidil my roots were coming in dark so, I decided to have my hair changed to a light brown. My eyelashes and eyebrows are also blonde so, I made it clear I didn't want to go too dark and look unnatural. I also was very clear with pictures that I didn't want my hair cut above my shoulders and or to have many layers.
The stylist colored my hair an unnatural dark red and chopped all but 2-3 inches of my hair. It is uneven and looks as if a child did it. After the first cut I turned around and asked her how much she took off. She showed me the length of my hair and how much we had agreed to cut... then she chopped off another big chunk! I mentioned it again and she assured me the color would not be that dark when she was finished and that she was not taking off as much as it felt like. She said she was using a razor to 'fluff' my ends and give my hair more body. I walked out of there looking as if I were ready for Halloween. I guess since I didn't tip her what she wanted on my first visit she didn't want to have to deal with me the rest of my contract.
According to my contract I am entitled to the amount of the contract in products if I'm unhappy with the services or vice versa. Hair Club is refusing to honor their contract or acknowledge their incompetent stylist ruined my hair.
The complaint has been investigated and resolved to the customer’s satisfaction.