Gymboree review: online orders to canada through gymboree.com

My order has gone missing after being asked to pay a ridiculous amount in unexpected duties. Gymboree does not want the package returned to them in the US and says the package is with DHL shipping in Canada. DHL says the package is not in their possession. Meanwhile Canada Post is stating the package was shipped to Mississauga but can't divulge the address. Gymboree is very dishonest and cannot tell me the sender's address that was on the package. I would avoid Gymboree at all costs as there is something fishy going on with them.