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CB Travel and Vacations Omni Hotels & Resorts Complaints #2-21
Omni Hotels & Resorts

Omni Hotels & Resorts review: curt davis

J
Author of the review
3:05 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Mr. Curt Davis, Evening Resort Manager, Grove Park Inn
It was nice to see that you never responded to my email I sent you after
we returned home from our experience at the Grove Park Inn. It reflects
greatly on your character and the Omni organization as a whole.
After returning home I found the downloaded paperwork pertaining to
our reservations we made back in early February relating to our reservation
for May 15th through the 18th. It stated when the reservation was made that
our room was to be a "Resort Room" with a king size bed. Now, I am not
clear what a resort room is but I am clear that the bed in room 462 was not
a king size bed. I would doubt that it was a queen size. This leads me to think
that we never received the room we were promised when the reservation was
made. I want to thank you for your display of reduced character and poor
customer service. You and all involved contributed greatly to my wife and I's
memorable Grove Park experience. You have convinced me that 5 star I
guess is nothing to brag about. A complaint has been submitted to Omni corporate.
John Boling Camden SC

Keywords:
bed complaint customer service email experience omni corporate paperwork reservation reservations room
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  1. Omni Hotels & Resorts Contacts

  2. Omni Hotels & Resorts phone numbers
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    Reservation Inquiries
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    Omaha Office
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    Guest Relations
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    Global Sales Office Network
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    Select Guest Program Inquiries
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    Travel Agent Help Desk U.S.
    +1 (402) 952-6664
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    Travel Agents Outside the U.S.
    +1 (972) 871-5600
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    Head Office
    +1 (404) 818-4415
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    Atlanta Office
    +1 (312) 266-4586
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    Chicago Office
    +1 (469) 442-2235
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    Dallas Office
    +1 (310) 568-0000
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    Los Angeles Office
    +1 (646) 502-0150
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    New York Office
    +1 (202) 265-5008
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    Washington, DC Office
    More phone numbers
  3. Omni Hotels & Resorts emails
  4. Omni Hotels & Resorts address
    4001 Maple Avenue Ste. 500, Dallas, Texas, 75219, United States
  5. Omni Hotels & Resorts social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 28, 2026
  7. View all Omni Hotels & Resorts contacts
Omni Hotels & Resorts Category
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