greateyeglasses.combad product bad customer service

W
This review was posted by
a verified customer
Verified customer

I ordered two pairs of progressive lens prescription glasses, approximately $120 each. They arrived with some sort of embossed symbol on the lenses, within the field of view. Took glasses to Wal Mart optometrist who said lenses were not properly made, took to Costco optometrist who also said lenses were defective. Called great eye glasses customer service. Curt employee informed me that Costco and Wal Mart were wrong and stamp on lenses was normal. That they could not take glasses back. I am out about $240. Stay away from these people.

Responses

  • Pa
    PatDen Jan 05, 2012

    I received glasses with an embossed STICKER on the lenses. It peels off. Not sure if that's what you're talking about or not, but it's hard to imagine an embossed *anything* on the lens, itself. Creating the lens involved grinding in a process that would literally wipe away any form of embossing or engraving. Someone would have to remove them from the lab, and then take them to some other business in order to have the surface specially etched. That seems like a long way for someone to go just to screw up your glasses. Maybe they accidentally sent some eyeglass convention mock-ups that aren't even yours? I probably don't understand what you're talking about but only three options. Either you received demos intended for display, or you have a sticker that looks like glass, or someone spent a lot of time and money to play a prank on you. I wanted you to know about my experience and that the sticker is clear, but it peels off. I hope that's what you got. Best of luck!!

    0 Votes
  • Ab
    Abbybigbutt Mar 19, 2011

    Try www.zennioptical.com . Their claim to fame are glasses for less than $10 on single lenses and very inexpensive for anything else. My progressives were about $40. We order many for family from there. No complaints.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.