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Paid $5595 for a membership in Grand Crown Travel Network in Branson Mo March 7, 2007. They promised discount travel many times up to 50 per cent for condos, hotels, cruises, airline tickets, and car rentals. They said they had access to many more condos than time-shares worldwide with no restrictions on number of weeks and locations. They also included up to 6 family members as part of the membership and $5000 for shopping for quality products and services on their website.
Basically, my complaints are the same as the many complaints I have read about this company. It took a long time before I could get on their web site as it would not accept my login. Your 3 days to cancel are over by the time you realize you've been taken.
When you make a requests their agents go online and find the same places we find on our own for the same price and many times we have found them for less. My request in Sept. for a condo in the Englewood are for March ended with the agent finding a 3 bedroom house and a duplex which were very expensive. I explained we wanted a condo on the beach as we wanted a pool, etc. He called back with the exact place we found for the same price. When we started questioning him, he became very curt and told us to call the place ourselves. We never heard from him again.
I sent a detailed email to their membership services late in Sept or early Oct. and never received a reply. My first response from this company came in Dec. after I filed a complaint with the BBB of Springfield.
Their response was filled with as many lies as their sales pitch stating that we refused to accept the wonderful places they found for us and failed to return calls. Their records showed that their travel agent never told us to call ourselves.
Our family members have never received cards inspite of many requests, we never received weekly emails for their great shopping discounts (which is a joke also) and we received their quarterly magazine once after joining.
We want our money back but they stand firm that they have abided by all the rules of the contract we signed.
I was a travel agent there and I went out of my way to help the consumer but I worked for another travel agency before them and couldn't understand why they charged this huge fee prior to any travel. You charge commission when booking a trip that's so clients don't have to worry about any details like weather conditions if clients missed there flight . But not 5, 000 dollars usally 10%. When I said something they fired me. Know I work from home.
We were taken for $6, 000 in 2005. Could not login until after the three day cancel. period had expired. Could not get the cards. There really is no great discount--you can find same or better deals online. Our situation is pretty much the same as above. We did complain to the Attorney General of Missouri to no avail. Apparently these people are well connected or share their wealth with important others.
They tried to drain out bank account each year for an "activity fund". We tried to cancel the club membership we did not use it-and could not. We had to close our bank account to stop the annual "drain". I caution anyone tempted to do business with these "people" to run-don't walk-run in the other direction. There is no good in any association with these "people". We are so soured from this experience that we have no desire to visit Branson or Missouri again. The free hotel stay was in an outdated dirty carpeted, dirty windows, dirty bathroom with 1 roll cheap scratchy tissue and no soap. Why the state of Missouri allows these "people" to stay in business is a mystery---it really gives Missouri a bad name. I will never go back to Missouri for any reason.