Goodlife Fitness — PT and membership
I've been charged of a biweekly payment of CAD$ 440.92 on November 23 2020. However, it was announced on November 20th that Toronto would enter into lockdown on November 23th, and since then I'mnot receiving any services.
Because I didn't have enough funds on my checking account, my bank charged me a NSF of CAD$48 due to GoodLife Fitness' intend of charging. I didn't imagine Goodlife Fitness would charge me for a service that I'mnot receiving or that we don't even know when we are able to resume activities at the gym.
I received an email on November 28th, telling me that they will charged me an additional CAD$25 because the payment didn't go through, and that they will be charging (CAD$ 440.92) once again on December 3rd.
I called to [protected] to ask them for a solution. However, the guy told me that (i) they sent to the bank the order to charge payments on November 20, when the lockdown was announced. But, It was known in advance that Toronto migh be entering into lockdown that week, thus, GoodLife could have stopped the order; (ii) my payment was due and they will withdraw it form my checking account on December 3rd.
How can a payment is due if I haven't received any service? cancelation of the sessions are not my fault!. Gyms have been closed in Toronto and they should be flexible at that.
My Desired Outcome is:
(1) to freeze that payment (CAD$ 440.92 - November 23) until that gyms at Toronto are able to open and I'm able to use the GoodLife Fitness'services.
Why I have to pay almost CAD$500 for a service that I don't know when I'm going to receive.
(2) Do not charge the CAD$25. It is not my fault that gyms are closed and that they want to charge payments over a service that Imnot receiving.
(3) Pay the CAD$48 that I've been charged from my bank due to GoodLife Fitness' intend of charging on November 23rd.