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GoAir review: International Luggage Rule and fraud 4

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Author of the review
12:38 pm EST
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My Wife was charged for extra luggages at the Ranchi Airport by GoAir Duty offcier [Mr. Niraj Sharma (# 2778)][. She was travelling with her mother and one year old son from Ranchi to Delhi on 27th Feb 2017. She had international flight (To USA) on 28th Feb 2017 at 9:20PM. As per international traveller rule [according to GoAir website: http://www.goair.in/termsandconditions04.aspx (Link : For Customers travelling on an International flight) ] (Rule : Ticketed to board a flight to an international destination within 24 hours of arrival at the GoAir flight destination)
She should be allowed to carry 2 luggages or 23KG each per person as he flight from Ranhi to Delhi was arrive at Delhi airport at 9:50 PM on 27th Feb. There was a difference of total 23 HRs and 30 mins. Duty officier at Ranchi Airport (Niraj Sharma) was quite rude and he said I will just not allow you to carry 10kg per person unless yu pay for extra weights. Total Charges taken at Ranchi airport by GoAir for extra luggage: Rs. 15, 000 (15K)
Totel luggage weights: 80 Kgs (paid Rs 15k for 60Kgs extra) -- For all 3 passenger (2 adults and 1 infant); As per rule they can carry 46Kgs/person.
Ranchi Air port Duty officer: Mr. Niraj Sharma (2778)

I also spoke to Niraj Sharma few times on this matter last night. He was quite rude and he just said I have full knowledge and I will not let them take luggage as per International travel rules because I calculate 24 Hrs starting from Ranchi departure time. I also mentioned him about rules on website and he replied that I have better knowledge than you. When My wife booked the ticket she was clearly told that they will be allopwed to carry 46Kg/Person if she has Inetrnation flight within 24hrs.

Detail of Ranchi to Delhi Flight
Date of journey: 27 Feb 2017
Delhi Arrival time: 9:50pm

International Flight on 28th Feb 2017
Departure time from Delhi airport: 9:20pm
Time difference between domestic and international flight: 23 Hrs 30mins.

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4 comments
J
J
Jain Arihant
, US
Dec 11, 2019 9:15 pm EST

We have boarded flight and waiting for take off from last 2 hours.
No announcement from flight captain.
Kindly help asap.
Flight attendant and nobody responding.
Goair flight Singapore to Kolkata

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reuben.kynta
, IN
Dec 02, 2014 4:08 am EST

GO AIR SUCKS BIGTIME! MY FRAGILE BAGAGE WAS BROKEN INTO AND TAMPERED WITH AND DESPITE WRITING A COMPLAINT NOBODY BOTHERED TO GIVE A LISTEN. WAY TO GO GOAIR.. YOU HAVE JUST DRAGGED YOURSELF TO THE LOWEST OF THE LOW WITH YOUR CRAPPY SERVICE. I HOPE YOU GUYS LOSE OUT TO BUSINESS AND BURN IN AVIATION HELL. BRACE YOURSELF FOR A BAD REVIEW BOMBARDMENT. BAGGAGE NUMBER 0284G8837976 FLIGHT NUMBERG8/158 ON 29 NOVEMBER 2017

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M
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Manish
,
Apr 24, 2008 3:37 am EDT

I have one of the worst experience with GoAir.

On 4th April 2017, I have booked two tickets for Bangalore to Ahmadabad to travel on 3rd of July. I had booked the ticked online and got the confirmation too.

now after 15 days (on 17th April 2017) I have got a SMS saying

MAM/SIR, G8194 FRM BLR 3 JUL IS CANCELLED DUE 2 ISSUES BEYOND CNTRL OF THE AIRLINE. WE RGRET INCNVENENCE.CALL [protected]/[protected].RGRDS GOAIR.

Next day (18th April 2017) I called up to goair customer care and they said sorry sir your flight has been canceled and we will refund you the full amount (5308/-) to the same credit card you have used to book the ticked.

Now today (24th April 2017) I have received an email saying
We would like to inform that we have refunded the credit amount for your PNR number ALCPT5 . The amount refunded is Rs 5050 and the bank reference number is [protected]. The same should reflect in your credit card account in 3working days.

This is just ridicules... I had to pay extra money to other airlines to book my new tickets and above all - GoAir has refunded only the partial amount though they have committed to refund full amount.

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shweta chopra
, IN
Nov 23, 2010 4:49 am EST

my suitcase of grey colour is misplaced at the airport on the flight G8 223 on 22/11/2017 from delhi to indore at 7 pm by the name sk narang tag no of suitcase is [protected] pmi no is G8/GAOL02

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