The complaint has been investigated and
resolved to the customer's satisfaction
Gilkey WindowsPoor service, refusing to replace warranty of new windows due to defect

The entire condo building had the front windows replaced by Gilkey which includes 18 windows.. The company gave a lifetime warranty of these windows. Our unit has one window frame which is bent. The employee came by and decided to replace the window in question but the other two as well. I, the owner of the condo, decided to call to get a time which this was to be done and was told that they didn't know when and my name was not on the invoice and that only the glass was to be replaced. I stated that glass will not correct a bent frame which the sales person disagreed. I asked to speak to the owner and was told there was no time and someone would call me tomorrow. I have a warranty certificate from the Gilkey Co. and now am being told this is not applicable. Snow came in this window last winter which did not happen with the old windows. The employee could see the window was bent as it was very obvious and now am being told that new glass will correct the bent frame. This constitutes the complaint against this company. They make false claims and even a false warranty.


  • Bo
    boscoroni Jun 04, 2012
    This comment was posted by
    a verified customer
    Verified customer

    We purchased Gilkey windows and have had nothing but problems with them. They are literally falling apart and Gilkey refuses to honor their warranty. We have turned it over to an attorney.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions



    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.