GenStone’s earns a 4.5-star rating from 4 reviews, showing that the majority of home improvement enthusiasts are exceptionally satisfied with faux stone products.
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Mixed Experience with GenStone
My experience with GenStone has been quite mixed. While the products are of good quality and aesthetically pleasing, the customer service can be inconsistent. The website is user-friendly and showcases a variety of options, but delivery times may vary. It's important to carefully review measurements before ordering to avoid any surprises.
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Pros
- Realistic Stone Textures
- Easy DIY Installation
- Durable & Weatherproof
- Versatile Design Options
- Cost-Effective Solution
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Cons
- Limited Product Variety
- Higher Cost than Real Stone
- Potential for Aesthetic Limitations
- Requires Proper Installation Skills
Is GenStone legit?
GenStone earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for GenStone. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
GenStone has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for genstone.com can be seen as a positive aspect for GenStone as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of GenStone's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Genstone.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Genstone.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
GenStone as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up GenStone and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Genstone.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
About GenStone
Here is the guide on how to file a complaint against GenStone on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with GenStone in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with GenStone, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the company's response.
- Describe the personal impact of the issue.
5. Attaching supporting documents:
- Attach any additional supporting documents related to your complaint. Avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against GenStone on ComplaintsBoard.com.
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GenStone contacts
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GenStone phone numbers+1 (855) 773-3774+1 (855) 773-3774Click up if you have successfully reached GenStone by calling +1 (855) 773-3774 phone number 0 0 users reported that they have successfully reached GenStone by calling +1 (855) 773-3774 phone number Click down if you have UNsuccessfully reached GenStone by calling +1 (855) 773-3774 phone number 0 0 users reported that they have UNsuccessfully reached GenStone by calling +1 (855) 773-3774 phone number(855) 228-6999(855) 228-6999Click up if you have successfully reached GenStone by calling (855) 228-6999 phone number 0 0 users reported that they have successfully reached GenStone by calling (855) 228-6999 phone number Click down if you have UNsuccessfully reached GenStone by calling (855) 228-6999 phone number 0 0 users reported that they have UNsuccessfully reached GenStone by calling (855) 228-6999 phone number(855) 602-5929(855) 602-5929Click up if you have successfully reached GenStone by calling (855) 602-5929 phone number 0 0 users reported that they have successfully reached GenStone by calling (855) 602-5929 phone number Click down if you have UNsuccessfully reached GenStone by calling (855) 602-5929 phone number 0 0 users reported that they have UNsuccessfully reached GenStone by calling (855) 602-5929 phone number
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GenStone emailswarranty@genstone.com99%Confidence score: 99%info@genstone.com98%Confidence score: 98%Supportshipping@genstone.com89%Confidence score: 89%returns@genstone.com88%Confidence score: 88%
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GenStone address10639 W. Bradford Rd. Suite 103, Littleton, Colorado, 80127, United States
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GenStone social media
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