The complaint has been investigated and
resolved to the customer's satisfactionResolved Gemologica.com / Child's 4MM Pink Topaz 14K White Gold Earrings Screw Backs — Misleading Size Advertisement
resolved to the customer's satisfaction
Gemologica.com is engaged in false advertisement of it's earrings. Item# P998, is described as "Child's 4mm Pink Topaz 14K White Gold Earrings". Item# P473 is described as "14K White Gold Kid's Screw Back Pink Topaz Stud Earrings, 3mm". Upon receiving my order, I noticed the stones seemed small, so after measuring P998, I found the supposed 4mm earrings actually measured 3mm and P473, the 3mm earrings actually measured 2mm. I immediately called the company and was told that you can't use a ruler, that you need a special gemologists tool to measure the mm's correctly, which is ridiculous. No where on the web site does it say anything about the sizes (in this case mm) not being in actual/real world sizes. This is extremely misleading and should be in plain sight on the web site.