Barrhead Travel Service

I am writing to let use know that i booked an all inclusive holiday with your company to Sunny beach Bulgaria Laguna Park. I travelled here on the 16th of September for 2 weeks with my 3 year old daughter, my father and myself for 2 weeks. Let's just say i am not one bit happy about this holiday and i will be taking use the full way. On the 2nd week of our holiday the hotel was an absolute disgrace! The food was horrible the standard of the food had dropped from the first week, the snack bar closed down and might i add the food standards in the snack bar was diabolical! The food looked preheated and dried out and scattered all over the place! My 3 year old daughter had took the runs the full 2 weeks we were there! They closed half of the restaurant, on lunch all there was on offer in the restaurant was a slice of pizza and dried out sandwiches. The entertainment had all stopped there was no entertainment for the kids at night no music, no nothing! They closed all the flumes and the kids flumes in the childrens pool, baring in mind i had still had a few days of my holiday left with a crying kid because she couldn't play on the chutes or pirate ship! They told us it was because it was end of season. I was also not informed about this, we paid the same amount of money as other people that came earlier in the year but yet we didn't get treated with the same standards! Being the last 3 people to leave a big hotel like that is horrible. This is just not acceptable at all. If i had been told it was end of season i wouldn't have booked that holiday in the first place! Also the day before we fly out your company decide to send me a later stating that my return flight will drop passengers of in East Midlands before we fly back to Glasgow! This was just not acceptable as there was not a thing i could have done as i was flying out the next day! We get to East Midlands to then be told we have to get of the plane and go to another gate to go through all security checks again, just to get back on the same plane and same seats! To then fly back to Glasgow. Since getting home both my father and i have took very ill and we are only getting worse! Both your company, Balkan holidays and hotel Laguna Park has ruined our full holiday that we saved for a long time to get. I will be demanding compensation and now my next step is to head to citizens advice then my lawyer as i am no one bit impressed with all this and will be taking use every step of the way as i believe we deserve compensation in return of the shamble of a holiday yous sold us!

i taken out insurance with barrhead travel for my holiday in spain for myself and other three members of my family.i paid thirty six pounds each and i was told that this covers any illness or accidents on holiday.on holiday the small finger on my left hand became badly infected with poison so i went to the doctor on site to which i was told it would cost me 75euro just to look at my finger then any charge overall if i needed treatment this was buy the doctors secetary who was english.she went on to say my finger needed treatment badly but when i said i was insured with barrhead i was told its not a valid in spain so i said i would go to hospital and was informed it would cost the same.i ended up doing a diy job on myself to get the poison out.thankfully it worked.i have been back to barrhead and was told that i was insured then i got told that i should have went to hospital but told them i was going but got told it would cost the same the reply was sorry but there is nothing they can do but will pass on my complaint.point is what if i never done what i did and lost part of or all my finger who would have been liable