Game Store Midlands Mall Pietermaritzburg review: Hisense mini french door fridge

I bough a fridge on 24 August 2022 and in February the freezer started to malfunction. I used the manual to resolve the issue accordingly but always after a few hours it would stop working and the food was spoiled as a result. On 24 March I went to game foe assistance and Mr. Shalendra Rajpaul assisted by contacting Hisense to send an agent to assist but to date nothing has happened On 29 marrch I sent him a whatsapp message to follow up as nobody had contacted me he said the call was bboked and the technician was going to contact me. On 12 April I sent him a whatsapp message and he refered meto Bivesh Maharaj as he was on leave. I spoke with Bivesh on the telephone and and he gave me the Job number [protected] and an 0860 number which I called and they daid the number does not exist. I sent him a whatsapp message to further assist or give me an email address I could use to contact Hisense he promised to call shortly and he never did. I called game and was transfereed onthe department on the 12th and the phone kept ringing for more than 2minutes. I called again on the 17/04/23 and was transfered again nthe phone was not answed so I ended up sending him a whatsapp message for a follow up and he ead the message but did not respond. I am upset by this because I cannot but a R10 000.00 product and not use it. We are unable to use the fridge as the freezer is not working and it is very hot on the sides. Please assist