Gallagher Bassett Workers Comp — Rude & Unprofessional!!!
I'm convinced it is a prerequisite to be a cold hearted, mean, evil person to work here!!
I got injured at work the beginning of Jan. 2011. I submitted a claim through our workers comp, who UNFORTUNATELY happens to be Gallagher Bassett. The first person I dealt with was wonderful, extremely helpful (too bad I havent heard from her since!) After a couple of weeks my Dr. decided that I was not allowed to use my rt. arm at all because of my injury. My boss told me that they wouldn't really be able to accomodate this and my hours would be cut, so I called gallagher bassett to see what my options were. The woman I spoke to on the phone said I had two options. Call Aetna (who is my works disability provider) and place a short term disability claim with them, or I could speak to an indemnity claims person at gallagher bassett. I spoke to my boss, and she said to call Aetna to see what they said. After speak to them for a while Aetna placed a S-T Disability Claim and told me to go home. After a couple of days my boss got a call from an indemnity claim person from gallagher bassett who then went on to tell my boss I shouldn't be on disability, that I was wrongfully on disability and I needed to go back to work (needless to say my boss wasn't happy). I spoke to this woman myself to find out what her deal was and she said that it is a workers comp claim, not a disability claim and I had NO RIGHT to be on disability (um, excuse me...i'm in excrutiating pain, hopped up on pain meds, going to phys therapy multiple times a week, can't use my right arm and you are telling ME that I have no right!?) My doctor worked with Aetna and got my disability approved. In the meantime this extremely cold hearted snake from G.B. took it upon herself to call my doctor, physical therapist, and continued to call my boss and tell all of them I had to be at work. She then took to calling me approx. 6 times a day telling me I was going to lose my job, I was wrongfully on disability, and I wasn't going to get paid. After threatening me for days on end I went to my doctor and practically BEGGED for them to let me go back to work, even part time which they reluctantly did. I'm now working part time, still in pain unable to take meds to help because im working and possibly facing surgery because going back to work has made it worse! But it's ok...at least gallagher bassett are happy, right? Good thing I have a friend that is a workers comp attorney...it's safe to say they will be hearing from them!
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