The complaint has been investigated and
resolved to the customer's satisfactionResolved Furniture & Mattress Warehouse — Awful service
resolved to the customer's satisfaction
I made the big mistake of furnishing my whole house using this store. All of the furniture was damaged one way or another. The assembly on some of the furniture was not done correctly, if even done at all, leaving it very unsafe. When I called to complain about the problems, the 'store manager' (Carmen C.) was very rude, screaming and arguing with me on the phone because I was calling to complain about problems with the furniture. Pieces were missing on some of the furniture. I was told that they would let me know when the additional pieces would arrive but would not give me a definite date. I had to call my credit card company to stop payment and only then did I get a definite date for delivery of the missing parts.
I also bought a bunk bed for my children. The top bed is not attached (with screws/bolts) to the bottom bed at all, it is just laying on top and moves by just pushing it or even from my son moving while laying in bed. Again, I was told by the store staff/manager that that is how the bunk bed is supposed to be and that it does not go attached (with screws/bolts) to anything. This did not seem right to me as it was a bed made for children and it did not make sense that the top bed would just be laying on top with nothing attaching it together with the bottom pieces. I ended up having to contact the manufacturer directly and was notified that the top bed is (and should be) attached to the bottom pieces with bolts. Once again, after contacting the store with the instruction sheet at hand (sent to me by the manufacturer directly), only then was I able to get the correct answer that the top bed should be attached with bolts to the bottom bed. I am, however, after two months already, still waiting for the bunk bed to be assembled correctly.
Again, horrible experience with the furniture, customer service especially by 'store manager' (Carmen C.), and assembly of furniture. This store is the true definition of Ripoff!