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Fundly Customer Service Phone, Email, Contacts

Fundly
Reviews and Complaints

Fundly's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
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Fundly Reviews and Complaints

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Is Fundly Legit?

Fundly earns a trustworthiness rating of 1%

Stay away! We strongly recommend avoiding Fundly.

Our conclusion: ComplaintsBoard's comprehensive research indicates that Fundly is highly unreliable and may be operating as a scam. We advise against dealing with Fundly to prevent potential harm. If you notice any suspicious behavior, report it by writing a complaint.

Fundly protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a search on social media and found several negative reviews related to Fundly. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About Fundly

Screenshot Fundly
Fundly is an online crowdfunding platform designed to enable individuals, nonprofits, and other entities to raise funds for a wide array of causes and projects. The service provides users with tools to create personalized fundraising pages where they can share their stories, upload photos and videos, and explain their fundraising goals.

The platform operates on a keep-what-you-raise model, meaning that campaigners receive whatever amount they collect, minus the service and credit card processing fees, regardless of whether they meet their original target. Fundly is known for its user-friendly interface, which allows fundraisers to set up their campaigns quickly and with ease.

In addition to the fundraising pages, Fundly offers social media integration, making it simple for users to share their campaigns across various platforms to reach a broader audience. The platform also provides a mobile app, which enables both fundraisers and donors to manage and contribute to campaigns on the go.

Fundly supports a diverse range of campaign types, including personal causes, charity fundraising, school and team funding, and more. The platform's services are available to users worldwide, although all transactions are processed in U.S. dollars.

Customer support is provided through a help center with articles and resources, as well as the option to contact the support team directly for more personalized assistance.

Overall, Fundly aims to provide a straightforward and accessible means for individuals and organizations to fundraise for their causes online.
How to file a complaint about Fundly?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you've experienced with Fundly. This title should be clear and to the point, allowing readers to understand the nature of your complaint at a glance.

4. Detailing the experience: In the complaint description, thoroughly explain your experience with Fundly. Include key areas such as:

  • The purpose of your fundraising campaign and how Fundly's service did not meet your expectations.
  • Any issues with the platform's functionality, such as payment processing or campaign management.
  • Customer service interactions, including any attempts to resolve issues with Fundly's support team.
  • Describe any discrepancies or concerns with fees, transparency, or the handling of funds.
  • Detail the timeline of events, including dates and any relevant communication with Fundly.
  • Explain the personal impact, such as financial loss or damage to your fundraising cause.

Be as specific as possible, providing a clear narrative of your experience and any steps you took to address the issues with Fundly.

5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint. This could include email correspondences, screenshots, or receipts. Do not include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Fundly, whether it be a refund, an apology, or another form of rectification.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any replies from Fundly or additional queries from the ComplaintsBoard.com community.

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  1. Fundly Contacts

  2. Fundly emails
  3. Fundly address
    1213 W. Morehead Street Suite 500, Charlotte, North Carolina, 28208, United States
  4. Fundly social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 21, 2024
Fundly Category
Fundly is ranked 309 among 309 companies in the Web Services category

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