Full Source
reviews and complaints

Full Source LLC is not a company I would recommend purchasing from. Their customer service is terrible, and their shipping times are incredibly slow. I recently made the mistake of buying some safety vests from Full Source LLC, and it was a headache from start to finish.

I placed my order on February 7th for two "ERB S363P Type R Class 2 Mesh Economy Safety Vest with Pockets & Zipper - Yellow/Lime" in size small and medium. At the time of my order, both items were in stock, but I later found out that the size small was not available. I did not receive this information until February 22nd, when I called to inquire about my order status. The customer service representative informed me that the size small was on backorder and would not be available for a few months. I decided to cancel the size small but requested that the medium still be shipped.

The customer service representative assured me that my vest would be shipped out the next day, but this did not happen. I called back on February 28th to inquire about my tracking number and was informed that my item had not been shipped yet. The representative apologized and promised to have my item shipped out the next day. However, my tracking history shows that my label was printed out on March 1st but was not picked up until March 3rd. I finally received my one item 27 days after placing my order.

The customer service I received from Full Source LLC was terrible. The representatives were apologetic but did not follow through on their promises. I would not recommend this company to anyone looking for reliable customer service or fast shipping times.

and committed to ensuring prompt delivery of their products.

I recently had an experience with Full Source that left a sour taste in my mouth. I had placed an order for some blank safety vests, but after waiting for ten days, I decided to reach out and inquire about the status of my order. To my dismay, I was informed that they had only just received the order and that it would take an additional ten business days to have it delivered to me. Needless to say, I was quite disappointed, and my clients were not too pleased either.

As someone who values prompt service and timely delivery, this experience left a lot to be desired. It was exceedingly frustrating to have placed an order, only to have to wait an extended period of time to receive it, with little to no communication throughout the entire process.

It's truly a pity, as I had initially heard good things about Full Source, but this experience has sadly left me with a negative impression of the company. Going forward, I hope that they will take steps to improve their order tracking and shipping processes in order to better serve their clients. For now, though, I'll be forced to take my business elsewhere, and I suspect that others may do the same if they have similar experiences.

As a well-intentioned shopper, I browsed Full Source's website and ordered a cozy hooded sweatshirt for my husband's Christmas gift on 11/18/2020. However, once he tried it on, it became apparent we needed to swap it out for a different size. I was disappointed to find out the return policy stipulated no exchanges or refunds after 30 days had passed. Feeling a sense of urgency, I called the very next business day after the holidays to speak with someone who could help me.

Fortunately, I got in touch with a representative named Alex who listened attentively to my concerns. After evaluating my situation, he offered me a rare exception to the policy with the contingency that I would need to handle the return process myself. To my disappointment, the company did not provide a return label and would not cover any of the related shipping expenses, which struck me as different from experiences I had with other online retailers who made returns sleek and hassle-free.

Despite this setback, I decided to donate the item to charity instead of returning it, but I also made a lasting decision never to do business with Full Source again. While I appreciate Alex's willingness to make an exception in my case, the lack of support and convenience reflected by the return policy ultimately outweighed any of the initial positives I had in mind for the company.

Recently, I had an experience with Full Source, a popular e-commerce platform specializing in workwear and safety gear, where I ordered a plethora of shirts such as t-shirts, sweatshirts, and long-sleeved athletic shirts. Unfortunately, a few shirts were on back order, which I fully understand can happen. However, what perplexed me was that they did not put the items on back order and send them out when they arrived, but instead notified me via email that one of the items was now available and I could place it on order if I still wished to buy it. Of course, I still wanted the shirt, but to my disappointment, I was charged an extra shipping fee. I mean, it wasn't my fault that the shirt was on back order, and I've already had to wait for other items on my order. I wasn't pleased at all.

But that's not all. I also had to wait for another item, which was also charged an additional shipping fee. It was quite frustrating for me because, as a customer, I always expect for things to be processed in a way that benefits me. However, Full Source’s delivery system left me feeling like I was being unfairly charged for matters beyond my control.

The whole experience left a sour taste in my mouth. However, I must say that the items, which arrived eventually, were of exceptionally high quality. My only advice to Full Source would be to improve their order handling and delivery service. If they can make the necessary changes to their order handling, then Full Source can easily become a go-to site for consumers in need of high-quality workwear and safety gear.

My experience with Full Source wasn't exactly what I expected. After placing an order on their website, I eagerly awaited my purchase. I gave them a call on the following Monday to check in on my order status and was informed that the item had just arrived at their warehouse and was being processed for shipment. The customer service representative assured me that I would receive an email shortly with my shipping details.

Unfortunately, I didn't receive any email from Full Source for several days. Worried that my order had been lost, I reached out to them again to follow up. To my surprise, I was told that the item I had ordered had been discontinued and that my money had been refunded to my card. The customer service representative also claimed that they had notified me of this last week.

However, I never received any such email from Full Source. This situation has left me feeling skeptical about their communication practices and the security of my credit card information. While I appreciate the refund, I won't be ordering from Full Source again. I hope that they will improve their communication practices to avoid similar situations in the future.

I recently had an unfortunate experience with Full Source (fullsource.com). I ordered 50 safety shirts on July 2nd and despite receiving a pickup notice from UPS on July 10th, I never received my order. I was worried and frustrated because the order status never changed, and I wasn't sure what was going on.

After waiting for more than two weeks, I decided to call Full Source on July 22nd. Unfortunately, the first person I spoke to put me on hold for over 20 minutes and then hung up on me while I was holding the line. It was incredibly frustrating, and I felt like my time and money were being wasted.

I decided to call back and speak to someone else, and this time I was told by the customer service representative that the art department hadn't sent out the proofs yet. At that point, I had had enough, and I requested that they cancel the order. I was definitely disappointed with the customer service I received, and the second representative didn't seem to care about my frustration.

As someone who believes that customer care is important, I was disappointed by my experience with Full Source (fullsource.com). In my opinion, companies that don't value their customers or take their complaints seriously are not worth doing business with. I had to look elsewhere to spend my money, and I hope that Full Source can work on improving their customer service in the future.

I recently placed an order for some products on Full Source's website (fullsource.com) and unfortunately, there was a minor issue with my shipping address. Despite the fact that my address ended in "Rd" and not "RE," the error was not caught at the time of order placement nor did I receive a notification from the company regarding this issue. Consequently, my product ended up being sent back during transit, and I only found out three days later when I didn't receive my package.

When I contacted the Full Source customer service team, they informed me that they do not typically follow up on orders and that they had assumed my address was correct after reviewing it. I was taken aback by this, as I would have expected at least some level of follow-up in such an instance. Instead, once I called to inquire about the issue, I was advised to go through the entire ordering process again, which included paying an additional fee for shipping.

It was certainly disappointing to have to go through such a process, but overall, I must say that the quality of the products I received from Full Source was quite good. Therefore, I would recommend this company to others with the caveat that they be extra diligent when entering their shipping information during the ordering process.

I had a less-than-ideal experience with Full Source, the online retailer that touts itself as a provider of high-quality, affordable workwear, safety gear, and beyond.

I had placed an order for three sets of Presco Multi colored Penant Flags, which came out to $4.49 each, and requested ground shipping for $6.99, which should have taken up to three business days to arrive. However, to my dismay, after a week had passed since my order had been placed, I received an email the following Wednesday that my order had been shipped and would take another three days for delivery.

What was even more disappointing is that the arrival date would have been a Saturday, which means that I most likely wouldn't have received it until Monday, making it almost two weeks since I had purchased the product. Hearing this news, I called their customer service to get more information about the delay.

What I discovered was that if I had paid for expedited delivery, which costs over $25, they would have filled my order immediately and I would have had my flags in three days. It was disheartening to learn that the company seemed to prioritize making more money over providing their customers with timely and efficient service. It felt like a betrayal of my trust as a customer who had already paid for their service.

The lack of communication about the delay was unacceptable, as was the paltry solution to pay more money for a service that should have been provided in the first place. This kind of customer service is beyond disappointing, and I will not be ordering from Full Source again.

I was beyond frustrated with the entire ordering process, and by the time the flags arrived, I had no use for them. This left me with a feeling of disappointment, as I had been looking forward to using these flags in my work. Overall, for anyone considering Full Source, my advice would be to look elsewhere for a reliable and trustworthy supplier.

Our experience with Full Source (fullsource.com) has been less than satisfactory. We placed our first order with them a month ago, and as of now, we haven't received anything. The initial week was spent in constant communication with their art department, trying to get the correct proofs. We had shared our logo vector and color code files, which we have been using for years, but somehow, the proofs kept turning out to be inaccurate.

Our second order was placed shortly after the first one, but despite multiple promises and declining three different proofs on that order, we had to cancel it. We went ahead and placed the same order with another vendor and received everything within eight days. Unfortunately, we are still waiting for our first order with Full Source.

To be fair, Full Source does offer good prices. But, if you are in a hurry or are used to dealing with vendors that operate at a faster pace, then you may find their services unsuitable. They require full payment up front, and you may end up waiting for your order for a month or more. It may be worth it if you don't mind waiting, but for our company, the delay was an inconvenience we weren't prepared for.

As the holiday season approached, I excitedly ordered a liner from Full Source (fullsource.com) to gift my husband. The product arrived in a timely manner, but unfortunately, the zippers didn't match with the jacket my husband had received from his company, rendering it useless. The return process proved to be a little challenging as the invoice didn't offer clear instructions for initiating returns. After finally locating the contact information, I called the company only to find that I had exceeded the 30-day return policy.

It was frustrating to learn that there was nothing they could do to rectify the situation. As a buyer, I would have been happy to mail it back for even a partial refund or an exchange. The liner I received didn't have any defects and could have been sold to someone else. These days, due to the pandemic, many companies are lenient with their return policies, and it would have been nice if Full Source had considered my situation in a similar way.

The lack of support left a bad taste in my mouth. I work in sales and understand the importance of good customer service, and the ability for customers to return products without restriction is a crucial aspect. Unfortunately, my experience with Full Source didn't meet my expectations, and I wouldn't consider using them in the future.

It is truly heart-wrenching to have to end our business relationship with Full Source after being loyal customers for years. Our company has grown exponentially and we have referred over 25 managers and 30 locations to them. However, 2019 has been a nightmare in terms of errors, mistakes, and lengthy production times. We simply cannot continue to do business with a company that has such a high level of incompetency, poor communication within their own departments, and terrible customer service.

We have given Full Source multiple chances to rectify their mistakes, but the situation has only gotten worse. It's clear that their policy and procedures need to be reconsidered, and there needs to be better communication among their staff.

If you're thinking of using Full Source, please be aware that they are simply an online store and most of their products come directly from the manufacturer. However, they do not dropship, and the ordering process is extremely frustrating. For example, if you place an order with both custom and non-custom items, they will not send out the partial order but will make you wait for the entire thing.

Unfortunately, we have had to wait almost three months for production in some cases. They claim that art approvals take 3-5 business days, but this has not been our experience. We have had to wait at least two weeks for the first art approval, and then had to deny the artwork 9 times out of 10 due to problems with placement, color, artwork, or size. Every time we had to deny the art, it meant waiting another week for another art approval. And during all this time, they still hadn't even ordered the product from the manufacturer, so we were left waiting for weeks for products that were still not even being produced.

When we finally received the products, we found that there were often mistakes on them. It's simply not worth the stress, time, and money to do business with Full Source. We urge you to find other reputable companies that value their customers and provide better communication and service. It's a disappointing situation that we hope Full Source addresses in the future.