Frugal Deals review: Unethical behavior

This is based on unethical behavior of a third parte seller. I initiated a return on July 22 2021 to Frugal Deals the day after I received the item due to receiving a damaged product and it was not as described in ad on amazon. The company accepted the return. They received it ac in Delaware on July 30. I was dinged a 74.00 restocking fee which was not fair. Amazon agents and I messaged the company and assured me they would have this taken care of and it was not. I had to have an Amazon agent get me a partial refund without even checking into all the facts.
The Frugal company refused to refund me and claimed their tech tested for issues and did not see anything. There was nothing to test for. They should have checked their ad and the damage was physical. That tells me they did not check the computer out nor the ad they had for that computer at the time. This company assumed that I just returned it. There is no way they could have justified this restocking fee, had the they bothered to investigate. One couldn't miss the damage. I explained where the damage was in detail and about the fingerprint reader a feature I did not want. Had it stated this in the ad I would never have bought the computer. "Dell Inspiron 5000 2-in-1 14 Dell Inspiron 5000 2-in-1 14" FHD Touchscreen Laptop, Intel i5-1035G1 upto 3.6GHz, 8GB 3200MHz DDR4, 512GB NVMe SSD, Backlit Keyboard, Wi-Fi 6 + Bluetooth 5.1, USB 3.2 Gen 1 & Type-C, HDMI, Windows 10"Nowhere does it mention the FP reader.
My communication with them.
Per your website" We reserve the rights to refuse, inspect and test all returns. Items returned as damaged, defective or "dead on arrival" item(s) are subject to our inspections. Items that are returned due to buyer remorse or Bought By mistake are subject to a 15% restocking fee Plus Shipping charges initially paid by us. Additional charges may apply if the returned item(s) meet these conditions: the customer in any way misrepresents the condition of the item(s), the item(s) are damaged due to customer misuse or tampering, missing parts, the item(s) are determined to be in an unsellable condition due to a customer's actions.
amazon.com/gp/help/customer/display. html? ie=UTF8&nodeId=901900
Our goal is 100% customer satisfaction and five star feedback. If for any reason you don't feel you can give us a positive feedback, let us know. We will do whatever we can to right the situation.
If you have any questions or concerns, please email us right away. We try to respond to emails ASAP. We're here to provide platinum customer support and ensure that you are completely satisfied.
Frugal Co. I am hoping we can work together to resolve the restocking fee charge. This item was returned as it came damaged and not as you had described. It had nothing to do who me as a customer. You did not inspect this computer when upgrading and sent a defective item and I should not be charged a restocking fee. This product came damaged and not as described. At one point I had sent a message to you asking if the computer had a finger reader as I did not want one and u responded no it did not. This was not true as it did come with one. I have messages from Amazon agents on my behalf that describe these issues and that I should not have been charged a restocking free for this damaged item not as explained.
Per your website "Our goal is 100% customer satisfaction and five star feedback. If for any reason you don't feel you can give us a positive feedback, let us know. We will do whatever we can to right the situation." If this is your goal please give this customer 1001% satisfaction.
Hello, e.
Hi, I'm the messaging assistant for Amazon's selling partners. 8-3-21
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6:27 AM
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6:27 AM

Per your website We really appreciate your business and five star feedback! "We reserve the rights to refuse, inspect and test all returns. Items returned as damaged, defective or"dead on arrival"item(s) are subject to our inspections. Items that are returned due to buyer remorse or Bought By mistake are subject to a 15% restocking fee Plus Shipping charges initially paid by us. Additional charges may apply if the returned item(s) meet these conditions: the customer in any way misrepresents the condition of the item(s), the item(s) are damaged due to customer misuse or tampering, missing parts, the item(s) are determined to be in an unsellable condition due to a customer's actions. amazon.com/gp/help/customer/display. html? ie=UTF8&nodeId=901900 Our goal is 100% customer satisfaction and five star feedback. If for any reason you don't feel you can give us a positive feedback, let us know. We will do whatever we can to right the situation. If you have any questions or concerns, please email us right away. We try to respond to emails ASAP. We're here to provide platinum customer support and ensure that you are completely satisfied. Frugal Co. I am hoping we can work together to resolve the restocking fee charge. This item was returned as it came damaged and not as you had described. This computer damage and inaccurate description had had NOTHING to do who me as a customer. I should not be charged the restocking fee. This product came damaged and not as described. This is why - At one point I had sent a message to you asking if the computer had a finger reader as I did not want one and you responded it did not have one. This was not true as it did come with one. Nor did uou see the damage on the far lower right side which means you did not inspect this computer when upgrading the ssd nor saw that it had a Fingerprint reader and I was sent a defective item to me. There are messages from Amazon agents on my behalf that describe these issues and that I should not have been charged a restocking free for this damaged item not as explained. Per your website"Our goal is 100% customer satisfaction and five star feedback. If for any reason you don't feel you can give us a positive feedback, let us know. We will do whatever we can to right the situation."If this is your goal please give this customer 1001% satisfaction.
7:02 AM
Messaging Assistant
Done! I sent your message to Frugal Deals (Free Same Day Shipping).
Give the seller a couple days to respond. If you haven't heard back from Frugal Deals (Free Same Day Shipping) by August 5, 2021 or if they haven't been able to help you, please contact us again.
Is there anything else I can help you with?
Response to their response. I am not trying to be disrespectful. I did not want a FP reader and would never have ordered from you had I known as I do not care for that feature. Check the far lower right hand side of the computer where there is discoloration on the top and looks dented where it closes.
Also your description online did not say it had a FP reader and it did come with one. Please have your tech check again How can he not see these two issues? I am sorry I did not take a picture. There is no way one cannot see it the obvious damage and there is a fingerprint sticker on the right side of the power button.

08:13 08/03
Amazon
You have received a message from the Amazon Seller - Frugal Deals (Free Same Day Shipping)
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Order ID: [protected]
Count Product Name and ASIN
1 product image Dell Inspiron 5000 2-in-1 14" FHD Touchscreen Laptop, Intel i5-1035G1 upto 3.6GHz, 8GB 3200MHz DDR4, 512GB NVMe SSD, Backlit Keyboard, Wi-Fi 6 + Bluet
ASIN: B08PTW4QD2
FR is a bonus
It costs extra to get FR (at least 100$)
We send it to u free of any additional charge
U can disable it if u don't wanna use it
I don't understand why you complain about that...

On Tuesday, August 3, 2021, e. landy wrote:

Amazon.com

You have received a message.

Order ID: [protected]:
# ASIN Product Name
1 B08PTW4QD2 Dell Inspiron 5000 2-in-1 14"FHD Touchscreen Laptop, Intel i5-1035G1 upto 3.6GHz, 8GB 3200MHz DDR4, 512GB NVMe SSD, Backlit Keyboard, Wi-Fi 6 + Bluet
Message:

I am not scamming you or trying to be disrespectful.,. Check the far lower right hand side of the computer where there is discoloration on the top and looks dented where it closes.
Also your description online did not say it had a FP reader and it did come with one. Please have your tech check again as W 10 laptops seem to all come with FP readers now. How can he not see these two issues. I am sorry I did not take a picture.

From:"Frugal Deals (Free Same Day Shipping) - Amazon Marketplace"To:"midogsrgr8"Sent: Tuesday, August 3, 2021 7:05:15 AM
Subject: Return policy inquiry from Amazon customer e. landy (Order: [protected])

Amazon

You have received a message from the Amazon Seller - Frugal Deals (Free Same Day Shipping)
View this message on Amazon

Order ID: [protected]
Count Product Name and ASIN
1 product image Dell Inspiron 5000 2-in-1 14" FHD Touchscreen Laptop, Intel i5-1035G1 upto 3.6GHz, 8GB 3200MHz DDR4, 512GB NVMe SSD, Backlit Keyboard, Wi-Fi 6 + Bluet
ASIN: B08PTW4QD2

Our certified dell technician tested your return and there is nothing wrong with it That's why restocking fee was charged We need to protect our small business as well

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8/4/21

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5:39 AM

I respectfully request further investigation. Your company claimed their tech tested for issues and did not see anything. There was nothing to test for. That tells me they did not check the computer out nor the ad they had for that computer at the time. They should have checked their ad and the damage was physical. This company assumed that I just returned it. There is no way they could have justified this restocking fee, had the they bothered to do a thorough investigation as the facts speak for themselves. One couldn't miss seeing the damage the damage unless the checked a different computer. In which case the serial number would not match and I would have been accused of returning the wrong computer. I explained where the damage was in detail and about the fingerprint reader a feature I did not want. Had it stated this in the ad I would never have bought the computer. This was their ad "Dell Inspiron 5000 2-in-1 14 Dell Inspiron 5000 2-in-1 14" FHD Touchscreen Laptop, Intel i5-1035G1 upto 3.6GHz, 8GB 3200MHz DDR4, 512GB NVMe SSD, Backlit Keyboard, Wi-Fi 6 + Bluetooth 5.1, USB 3.2 Gen 1 & Type-C, HDMI, Windows 10" Nowhere does it mention the FP reader.
5:49 AM
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Done! I sent your message to Frugal Deals (Free Same Day Shipping).

Give the seller a couple days to respond. If you haven't heard back from Frugal Deals (Free Same Day Shipping) by August 6, 2021 or if they haven't been able to help you, please contact us again.

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That's all.
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