Frontier Communications β€” not provding telephone service for the elderly

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Verified customer

Frontier telephone company
105 s hazeldell ave
Crandon, wi 54520

Formal complaint

I am contacting you on behave of paul v. bukovic, i am his daughter, sandra l. bukovic. my father paul, recently had three strokes and was in the hospital. ( st. mary's hospital in rhinelander if you doubt my word.) he needs to have his phone transferred from the main house into cabin number 4 due to economic reasons. he cannot be without a phone and your phone company refuses to run a line from the main house to his cabin. my father's business, stoney point resort now is in my name. my brother
Contacted crandon frontier; however, they refused to comply with his request. frontier promised to a or rather switch his main line to his cabin. then they did not keep their change order request and made excuses of why they would not run the line. if anything should happen to my father, i will hold your company responsible. for he could have another stroke and die.

I find frontiers' policy unacceptable. i have 18 years working experience for sprint-florida answering consumer complaints to governmental agencies and knowledge of tariffs or how to access obtain the necessary information to resolve this serious issue. my father is 86 years old and should be eligible for phone services at a discount due to his life threatening condition. he has been without service in his cabin for over 2 weeks. if this is not resolved within 24 hours i will personally contact the public service commission or what ever governmental agency need be in wisconsin to resolve this problem. i now work for a news paper and have connections. i have paralegal experience and it should not be difficult in contacting a lawyer to start proceedings for wrongful treatment toward the elderly. contact the clerk of onidia county if you doubt my abilities to resolve problems. i am not blowing smoke. my life has been resolving problems for telecommunication companies, abuse of the elderly, sick, missed commitments, credits due for delayed service orders, and many other issues.

My father's address is 8310 pine lake rd., hiles, wisconsin. phone- [protected]... additionally, i request you furnish him with your promotional three-four $25 visa gift cards and one months free service.

The phone is in his main house so there is no one there to answer your companies call. if charges are involved, you can bill me for the switch at a discount rate or reasonable cost for his inconvenience. my father is hard of hearing and is in need for a special equipment for the hearing impaired. i will be responsible for any cost within reason for he is on states assistance medicare, etc. my father was forced to move into the cabin from his house because it was not cost efficient to heat his home; therefore, he was unable to keep up with expense to heat his home let alone chop wood for the fire place, climb stairs, etc.

My name and address are the following: sandra l. bukovic 1812 w. kelly pk rd., apopka, florida 32712. my phone number is [protected]. i expect to hear from you today, asap.; otherwise, i will contact madison, wi. i have friends at several television stations nbc, etc. i am sure date line would be interested and several news papers take a special interest in this type of story during christmas and, or, anytime of the year. this would not be good publicity for frontier telephone company. reminder: if something should happen to my father in which it would contribute to his condition and unable contact medical assistance due to not having access to a phone i will see your company in court.


Sandra l. bukovic

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