Freightliner Trucks / Daimler Trucks North AmericaUnauthorized repair, unscrupulous business practices

I am hereby filing a formal complaint on Lou Bachrodt Freightliner, located at 2840 Center Port Circle, #102, Pompano Beach, FL 33064. One of our trucks was towed there on Friday, May 31, 2019 at approximately 1pm was told there were 20 trucks ahead of us, however, because we were OTR driver, he would make us priority. Received a call from JR, Service Advisor, on Saturday, June 1, he stated they wiggled a wire and truck started up. I did not hear back from him until Monday. On Monday, June 3, 2019, received a call from JR, stating they had repaired 3-4 wires they saw to be bad, took the truck on a test drive, per JR, they did that 3-4 times, everything seemed to be fine, parked the truck, turned it off.
On Tuesday, June 4, 2019, JR called, stated truck would not start. JR stated I needed to go ahead and replace the wiring harness to solve the problem, however, on Monday, he said initial repairs would solve the problem. JR admitted repairing wires on Monday did not solve the problem. I asked JR how certain he was that replacing wiring harness would solve the problem, he stated he was highly confident that it would. I asked him several times, he responded, highly confident and very certain each time. He stated it would take a day or two to replace and per JR it would be ready to go on Thursday. Thursday come, truck does not start, per JR, truck now needs an ECM. He stated they plugged theirs up and the truck starts just fine, however, the day before, they were able to start the truck, drive the truck, park the truck, restart the truck, drive the truck a few more times, parked the truck again, restarted, went on another test drive, no problems at all. Driver is watching as they are test driving. Now per JR, this morning, which is Thursday, he states the ECM now needs to be replaced. This is all after billing us $2, 994.02. We asked JR several times and asked to speak with Service Manager, Jeff Tolbert in reference to the bill, he never answered nor returned any calls. Driver went to his office several times only to be told, he has left or he is out to lunch. When attempting to call Service Manager, was told he was on a conference call, he had his door locked, or he had a line of people waiting to see him for the same issue(s). We were billed for 16+ labor hours, a $533 part, and mics shop fees, that did not solve the problem. JR again acknowledged the truck was not repaired as previously promised. Once bill was paid, JR stated we would be ready to go and assured us he would have the truck started and ready so that driver could be on his way. Driver arrives to pick-up truck, truck does not start, after spending a couple of hours trying to get it to start, it does not. JR now claims it will take another $2000.00 to get truck going. After processing payment of $1890.86, truck starts and driver leaves on Friday, June 7 at 6pm.
This falls under the category of unauthorized repairs and we are not liable for the charges in which we were billed due to the fact that the truck was not operable, we were misinformed by JR, Service advisor, as he did not state we would be billed excessive labor hours, the initial diagnostics were clearly incorrect, and due to incorrect information given by JR, this also caused a huge delay in delivering on our obligation to our broker.

We requesting full reimbursement of all monies spent due to this incident which includes, but not limited to hotel accommodations for driver, Uber trips to and from Freightliner, and repairs that fall under "unauthorized repairs."

Ideal Trucking and Logistics, Inc.

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