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All I want is a copy of my prior years taxes which they say or Carmen says they do not keep any records, and to contact the IRS. But if you go to the site it reads:
Safe, Secure and available to you 24 hours a day 7 days a week, that’s our guarantee to you. Our online storage facility is regularly tested and audited by ControlScan to assure the safety and security of all your personal data. You can revise, read or print your return 24 hours a day, 7 days a week. Your tax returns will be stored safely and securely for 3 years.
I have sent them numerous emails but it seems that only CARMEN can answer any of them, boy she must be tired since she must work 24/7. No one can give me an answer other than "Contact the IRS".
DO NOT USE THIS SITE!
After waiting a week, I received an Email advising the IRS rejected my return. This was only after I had opted not to have them file my state return for an additional 29.95. It took me 2 days to translate their instructions to back out of state filing even though my initial selection was not to have my state return filed by them.Their so called step by step processes can be confusing and do not follow in the order of the 1040 form.
I filed my brother's tax return in January since it was a simple return. The IRS did not receive it. You cannot call them and even though it says free customer service, there is a section that states you have to pay to speak to someone. Maybe they never filed it because I did not pay to file the state return with them. He received his refund from the State already. They will not respond to emails either. Will never use them again.
Free1040taxreturn.com is a BIG ripoff-DON'T USE IT! - First, it's not FREE...nothing on it is free so the web name is totally fradulent. They charged my debit card for $24.95, unauthorized! When I sent an email to inquire...they said it was for "audit protection"...when I try to go into their site and enter all my info for a refund, I keep getting emails back that says I didn't state the reason...totally bogus. (I have kept a copy of these emails for proof) I also entered everything for my federal and state returns...but they never filed my state taxes...they said it was because I didn't file both at the same time...that is incorrect (their software is poorly written by the way). I asked SEVERAL times for a refund for my state...can't seem to get a straight answer. They also won't send emails to my email account (so they can't be detected)...you have to login to their site...no phone numbers or live people are available. DON'T USE THIS SITE FOR YOUR TAXES!Debbie Shelton, Dana Point, CA
They advertise as a free online system to file your taxes, they even got the IRS to advertise them as free. However, once you are done filling all the forms they ask you for a payment. Otherwise they do not file your taxes. Additionally, their questionnaires to fill the forms are horrible. I know that i qualify for a tax exemption treaty, but free1040TaxReturns did not even give me the option to claim it. NEVER WILL USE IT AGAIN. The only thing missing is that they sell my email to some spam company.
I have been trying and trying to get in contact with buisness. I have left over 15 messages and no responds. Who or where do I go to get help. My tax refund is locked, I have account ready to pay. If this company does not responds can I go elsewhere with my Buisness. Contact Me please
These folks are simply frauds and possibly thieves. My federal was not filed, and meanwhile they have my information... WTF!
Terrible site, navigating website is trouble & raises red flags from the get go. Tried to re-do my federal for the same year & it hit me up with a $40 charge. I deleted my account & tomorrow I will be changing my Checking acct numbers just to be safe.
Run from this website. Don't walk...RUN! Try to phone them; try to email them; good luck...no one is home! And having tried their free 1040 tax program...it doesn't work very well. RUN! RUN! RUN!
Hi,
My name is Jessica,
I totally disagree with the complaints for the Free1040taxreturn.com website. I just recently filed my taxes for my 2011 return through Free1040taxreturn.com. I will be receiving my return no later than January 31st 2012. I logged into the website and the website immediately tells you that their is a fee for processing your return. Even though the site is called "Free1040etc." if you read the front page of the website it distinctly stated in bold letters that their is a processing fee. Thus, I created an account and I chose the Long 1040 form to process my taxes. I put my info on the electronic form, I chose e-file, and I paid with my debit care (39.95). I chose to receive a paper check in the mail. 48hrs later I logged onto IRS.gov and I entered my income tax return information and my form was accepted by the IRS and my check was scheduled to be mailed to me and received by January 31st. For those of you who got denied or had any complications from this website, maybe you entered your info wrong or chose the wrong filing form.