Forever Florist Japan/Double Delight set review: Paid for Services that were not delivered 1

I ordered the double delight set for my wedding anniversary for my wife. She received it later than requested which was not a big deal. But, the product she received did not resemble what was advertised on their website. The teddy bear on the website had a great deal of red detailing and the delivered bear had none. I also ordered an upgrade for a significantly higher price (deluxe) and the website stated that the picture shown was standard (a bear and 3 roses) and that the deluxe upgrade would allow the florist freedom to expand upon that arrangement. She received the standard product while I paid for the upgrade.
When I complained to customer service I fist received a form letter response telling me they would look into the matter. Then they sent an email saying how it is sometimes disappointing when substitutions have to be made (the same letter from the same CSR in Thailand according to other numerous complaints about this company) with no explanation whatsoever about why I didn't receive the upgrade I had already paid for. When I sent an email inquiring about the upgrade i received the same form reply letter as before. I will look into actions that can be taken by my credit card company as well as pay-pal but this is a warning. DO NOT engage in any dealings with this company. When you can't guarantee that anything you order online and pay for will be delivered in any fashion that represents what was advertised why would you bother taking the risk? Please compare the picture uploaded to the product offered on their website and you can make up your own mind: do YOU think it is of equal or greater value?

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