CB Car Dealers Ford Complaints #442-461

Ford review: service dept.

Greg Gelbach of Onalaska, US

Oct 08, 2019 1:38 pm UTC

Verified customer

I have a 2018 GT Premium that I bought from a dealer in Osswego Il. in Feb. of 2019. I stopped at our local ford dealership to inquire about an intermittant issue I was having with the left outside mirror trying to move on its own when the switch was in the off position and when I closed the door. The first question the service master asked me was if I bought the car there. When I told him no, he told me to take it back to where I bought the car. Doesn't Ford take care of warranty issues at any ford dealership? Needless to say I was very perturbed at the way I was treated by this individual and when I left I had a rotten taste in my mouth never planning on darkening their door again. I have always had my ford truck and other mustang serviced there before but not now. As I have inquired about this issue and got no satisfaction from mack ford, what is my next option? The service managers name is Mike Paulson. Thank you for any help. A forever Ford fan until now.

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1800 771 199

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66%
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Ireland

133 673

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20%
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Australia

8800 500 4201

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50%
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60%
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1800 588 888

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33%
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United States

+1 (800) 565-3673

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Canada

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11%
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United Kingdom

+64 800 367 369

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100%
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New Zealand

+43 120 609 2424

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20%
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+33 800 005 005

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100%
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France

+49 221 9999 2999

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Germany

+39 800 224 433

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100%
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+351 808 200 556

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+46 317 071 010

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+41 445 111 445

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+91 446 740 3333

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India

+65 63 762 233

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100%
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Singapore

+27 860 011 022

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67%
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100%
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Argentina

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support@ford.com

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P.O. Box 6248, Dearborn, Virginia, 48126, United States

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