I have been trying to reach Maintenance and connect with someone from the "local office" for the past three days regarding a faulty furnace, but to no avail. Every person I speak with assures me that the issue will be escalated or that I need to wait for the local office to follow up, yet nothing happens. This situation is unacceptable.
While you enjoy the comfort of your homes, my family and I are left cold and uncomfortable without a working furnace. Despite paying my rent on time, often early, this issue remains unresolved. I trust that God will protect us, but I urge you to do better by us.
Sincerely, Concerned Resident
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