Firestone Complete Auto Care reviews and complaints 1
View all 589 complaintsFirestone Complete Auto Care - bad attitude
8/23/19
Employee name: Jesse
Hello,
First and foremost i would like to begin by saying that we are a long time customer and we have never been treated with such disrespect.
On August 23rd i took in my truck for alignment and balance.
I was told to find a rim because it was needed so i did, i went back and i was told i couldnt be helped because i had brought back an old tire. I understood that i couldnt be helped because of safety reasons. That i understood.
When i proceeded to let Jesse know what else i needed he told me he couldnt help me with such bad attitude and he wouldnt even let me put a word in to explain to him that i needed the alignment and balance.
This is such bad service!
My company has all their cars under Firestone's care but now we are rethinking this because of such bad service and such an ugly attitude.
I do not understand how this employee doesnt understand that he needs to hear out his customer.
Disgusted.
Hello,
First and foremost i would like to begin by saying that we are a long time customer and we have never been treated with such disrespect.
On August 23rd i took in my truck for alignment and balance.
I was told to find a rim because it was needed so i did, i went back and i was told i couldnt be helped because i had brought back an old tire. I understood that i couldnt be helped because of safety reasons. That i understood.
When i proceeded to let Jesse know what else i needed he told me he couldnt help me with such bad attitude and he wouldnt even let me put a word in to explain to him that i needed the alignment and balance.
This is such bad service!
My company has all their cars under Firestone's care but now we are rethinking this because of such bad service and such an ugly attitude.
I do not understand how this employee doesnt understand that he needs to hear out his customer.
Disgusted.
Latest Firestone Complete Auto Care Reviews
The manager told me one price and the next day changed it Oil change Pathetic customer service Service and customer service PaymentGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!