Finest Dental
Reviews and Complaints

I have paid for an implant, they took my money and now the practice is permanently closed. When it was temporarily close they said to wait until they reopen but now the site is closed and when I tried to call it doesn't go through.

I went there for Invisalign. One made too huge gap between my teeth, so I was suffering with half of my lunch getting stuck in there for months. Then another one offered to fix it for free. And I let him, which was a mistake. I have never had filling done in such rough way - and the local was working well. Since then I had painful tooth getting worse every day. Another one offered to redo the filling, which inflicted even more pain. I could not touch my tooth even gently with a toothbrush. Worst pain I ever had (and I gave birth without pain relief). I asked for x-ray - declined. Then I went to my usual dentist and it was confirmed they caused nerve root inflammation. So they had to take care of it.
Finest dental cost me a healthy tooth with their negligence. When I complained, they said that dentists are not theirs, they are contractors so they are not responsible for them. Communication took a year, they offered a compensation for lack of communication and never paid.

Whole top jaw bridge sub-standard, uncomfortable and needs replacing. A year after having teeth out in my lower jaw I still have no replacement teeth, only gaps. I had been asking for appointments from July 2019 and couldn't get appointments with the specialists I needed to see. I paid up front and want my money back as treatment is sub-standard and unfinished.

I bought the highest price Invisalign program available £3000+ From Finest Dental Liverpool Street. And To be fair the finished product looks great but thanks to Invisalign not finest dentist and this was not a smooth ride nor was it without problems.

I paid for 6 teeth to be capped/veneered and they only did 4! Reason because we ran out of time in the appointment, which I had initially booked for two hours, yet when rescheduling the receptionist made a mistake and only booked for one. The appointment was rushed and put me at discomfort. I've read over reviews saying they don't allow enough time for each schedule.

The night time final aligners I ended up only getting one from Invisalign and one made in the practice- as again they made mistakes with timings. The one they made doesn't fit properly and hurts my teeth. This was down to malpractice when taking out the clay mold. The Invisalign one is perfect.

I was seen by 4 different dentists in all, over my year course, and they all told me different lengths to put the aligners in for not to mention different level of skills and lack of English. The lady that sold me the treatment disappeared and stopped contact with me after a month. The new dentists also didn't know why I turned up for certain appointments and asked me what we were doing today! They should know why I was in! Put me at unease and discomfort. They also asked me to book the next appointments but never told me how long for or for what next step. Chaos. Thank god I knew my treatment plan! Poor management.

Due to their mistakes of timings and booking I'm out of pocket for roughly £100 and for the rushed teeth finishes/ failed veneer teeth- out of pocket £180 (£90 each tooth) + £240 because they didn't clean the residue off my teeth properly so had to get it done in another country and practice - due to lack of time and rushing of appointments. They are out for sales and numbers. A factory dentistry!

They also never put me through a hygienest dental test to see if my teeth would be ok for Invisalign they just rushed to sell me the package and I've now found out the damage it's caused to two of the teeth which happen to be the ones they didn't veneer! I now know why they didn't do them... this has cost me a further £500 in costs.

Didn't give me time or a refund for the re moulding of night retainer. I've been patient and asked politely for a refund of failed service . Got a reply saying there will be a investigation and I'll get a response in 14 days. It's been a month and no reply or response from follow on emails from myself. I'm starting to write reviews and reach out to others effected by them. I believe there is a legal case against them and one is being built up against them by others and I'm considering joining them in launching a full legal investigation into their complaints and customer services. It's outrageous for a company to take this much money from you only to not bother in dealing with simple and fair requests.

Someone should be held accountable!

Poor standards of service, unprofessional staff, poor patient care.
This dental practice is offers dental work at marginally cheaper cost than high standard practices for similar dental work however you get what you pay for and it would be better for your health to use another little expensive practice to avoid all the poor standards that you will have to deal with.
The staff here have poor dental knowledge and are careless. I suggest you avoid finestdental.co.uk at any branch in the UK.
The excellent reviews in their magazines and the website are written by their own staff members, they are not written by their real patients.
Avoid Finest Dental Practice in the UK.