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I am complaining about an implant of a tooth. I paid for it up front and then they closed the practice
I have paid for an implant, they took my money and now the practice is permanently closed. When it was temporarily close they said to wait until they reopen but now the site is closed and when I tried to call it doesn't go through.
Desired outcome: I would like my money back
Filling and nerve root inflammation
I went there for Invisalign. One made too huge gap between my teeth, so I was suffering with half of my lunch getting stuck in there for months. Then another one offered to fix it for free. And I let him, which was a mistake. I have never had filling done in such rough way - and the local was working well. Since then I had painful tooth getting worse every day. Another one offered to redo the filling, which inflicted even more pain. I could not touch my tooth even gently with a toothbrush. Worst pain I ever had (and I gave birth without pain relief). I asked for x-ray - declined. Then I went to my usual dentist and it was confirmed they caused nerve root inflammation. So they had to take care of it.
Finest dental cost me a healthy tooth with their negligence. When I complained, they said that dentists are not theirs, they are contractors so they are not responsible for them. Communication took a year, they offered a compensation for lack of communication and never paid.
Desired outcome: Financial compensation
Teeth implants
Whole top jaw bridge sub-standard, uncomfortable and needs replacing. A year after having teeth out in my lower jaw I still have no replacement teeth, only gaps. I had been asking for appointments from July 2019 and couldn't get appointments with the specialists I needed to see. I paid up front and want my money back as treatment is sub-standard and unfinished.
Is Finest Dental legit?
Finest Dental earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Finest Dental. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Finest Dental's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Finestdental.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Finestdental.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
The Finest Dental website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
However ComplaintsBoard has detected that:
- While Finest Dental has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 9 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Finestdental.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The finestdental.co.uk may offer a niche product or service that is only of interest to a smaller audience.
Invisalign
AVOID! Especially Liverpool Street; they cancelled my appointments, lied that they would call me back to book me in. Within the process I had money taken out of my account without even having not one appointment or the procedure starting. I was trying to cancel the treatment as it had been over a month and they were not picking up their phone calls or...
Read full review of Finest Dental and 1 commenttreatment
Throughout my treatment I have never had a set dentist. My treatment was supposed to end in September but it is now February and I have not received my SECOND set of refinements, which I need as one of my teeth is set significantly behind the others still. My appointments are cancelled or changed without warning and often when I go to them the dental staff...
Read full review of Finest Dentalinvisalign
I was so excited about my treatment, after saving up for 3 years to pay for it. It's started off okay all though I was made to change branches and was given no reason as to why. I then came to Liverpool Street where the receptionist was so rude and unhelpful, I never got an appointment and when I did they never had the next Invisalign ready for me. Such bad practice
Read full review of Finest Dentalcollapsed invisalign treatment
This Company took £3000 from me & left me without nothing for my money when the treatment plan totally collapsed.Since then I have relentlessly tried to get them to communicate send sent several recorded delivery deadline letters but they still ignore me. Basically this is fraud, so I need help from a justice body to bring this Company to...
Read full review of Finest Dental and 2 commentscustomer service and treatment of refund
I bought the highest price Invisalign program available £3000+ From Finest Dental Liverpool Street. And To be fair the finished product looks great but thanks to Invisalign not finest dentist and this was not a smooth ride nor was it without problems.
I paid for 6 teeth to be capped/veneered and they only did 4! Reason because we ran out of time in the appointment, which I had initially booked for two hours, yet when rescheduling the receptionist made a mistake and only booked for one. The appointment was rushed and put me at discomfort. I've read over reviews saying they don't allow enough time for each schedule.
The night time final aligners I ended up only getting one from Invisalign and one made in the practice- as again they made mistakes with timings. The one they made doesn't fit properly and hurts my teeth. This was down to malpractice when taking out the clay mold. The Invisalign one is perfect.
I was seen by 4 different dentists in all, over my year course, and they all told me different lengths to put the aligners in for not to mention different level of skills and lack of English. The lady that sold me the treatment disappeared and stopped contact with me after a month. The new dentists also didn't know why I turned up for certain appointments and asked me what we were doing today! They should know why I was in! Put me at unease and discomfort. They also asked me to book the next appointments but never told me how long for or for what next step. Chaos. Thank god I knew my treatment plan! Poor management.
Due to their mistakes of timings and booking I'm out of pocket for roughly £100 and for the rushed teeth finishes/ failed veneer teeth- out of pocket £180 (£90 each tooth) + £240 because they didn't clean the residue off my teeth properly so had to get it done in another country and practice - due to lack of time and rushing of appointments. They are out for sales and numbers. A factory dentistry!
They also never put me through a hygienest dental test to see if my teeth would be ok for Invisalign they just rushed to sell me the package and I've now found out the damage it's caused to two of the teeth which happen to be the ones they didn't veneer! I now know why they didn't do them... this has cost me a further £500 in costs.
Didn't give me time or a refund for the re moulding of night retainer. I've been patient and asked politely for a refund of failed service . Got a reply saying there will be a investigation and I'll get a response in 14 days. It's been a month and no reply or response from follow on emails from myself. I'm starting to write reviews and reach out to others effected by them. I believe there is a legal case against them and one is being built up against them by others and I'm considering joining them in launching a full legal investigation into their complaints and customer services. It's outrageous for a company to take this much money from you only to not bother in dealing with simple and fair requests.
Someone should be held accountable!
Substandard dental surgery practice - avoid
Poor standards of service, unprofessional staff, poor patient care. This dental practice is offers dental work at marginally cheaper cost than high standard practices for similar dental work however you get what you pay for and it would be better for your health to use another little expensive practice to avoid all the poor standards that you will have to...
Read full review of Finest Dental and 8 commentsOverview of Finest Dental complaint handling
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Finest Dental contacts
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Finest Dental emailsinfo@finestdental.co.uk100%Confidence score: 100%Support
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Finest Dental address23 Widegate Street, London, E17HP, United Kingdom
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Finest Dental social media
Recent comments about Finest Dental company
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