The complaint has been investigated and
resolved to the customer's satisfactionResolved Fifth Third Bank — wrongful action of foreclosure
resolved to the customer's satisfaction
My name is Sam Zakarian. I'm writing this in the hopes that someone will listen to my nightmarish experience that is causing me to wrongfully lose my home. I have owned my home for 24 years. On march 8, 2008 I suffered a massive heart attack. This affected my work in the near term so I contacted my bank, Fifth Third to inquire as to any assistance they could provide to me during this difficult time. They offered me a loan forebearance for a term of 3 months. The term would be from july1 through sept 31. They instructed me to call them in late sept to let me know how I am doing. I was very pleased at how they treated me at the time. In late sept I was granted another 3 month forebearance to expire on dec 31. By this time I was starting to get back on my feet. I called the bank on dec 30 to see what the process would be to start getting caught up. They instructed me to start making payments of $1263.68 for the months of jan feb and march and after such time I could try to do a loan modification. This was fine with me. I sent in my jan payment on the third. They would have received it at the latest by the 10th. Some days later a gentlemen from the bank showed up at my door asking if the utilities were in working order. This alarmed me because being in the real estate business the only time you typically see this is when a foreclosure notice has been filed. I immediatly contacted my bank who assured me that that action had not been taken. 2 days later a sheriff slapped a notice to foreclose against my chest. The law firm is Pierce and ###. I came to discover that this a simple matter of signals getting crossed from one branch to another. Apparently the forebearance department had not communicated anything with the foreclosure department. Since that time I have gone into fifth third bank begging them to correct this horrific error. With their deepest apologies they tell me they will have someone get back to me. Never happenened. I have called on countless occasions to attempt to resolve this matter. I have even called Pierce. No one will help me. The bank that at one time treated me with such kindness has now abandoned me and is now trying to take my home . On a side note the bank has not returned my jan payment. Will some one please help me? I am not sleeping and I feel that me health has deteriorated as a result of this injustice. My phone number is [protected]. My e- address is [protected]@comcast.net. Thank you, Sam Zakarian
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