Fidelity National Financial review: Refusing to service / pay

On 6/14/21 I filed a claim for my well pump that went out, I called the company a total of 46 times within 3 days off 2 different phones while stuck at home with covid and 2 small children and no running water, in arizona in the summer time, temps of over 115 and couldn't water citrus grove or supply water to animals. I got hung up on, transferred, the calls remained silent till hung up on, I dove into the city cause im in a rural area thinking maybe it a signal problem and no still they keep hanging up on me, I used a family members phone to and still no contact with anyone! I filed a claim online and was charged twice for service fee, they sent me an email with a contractor who didn't answer phone nor respond to voicemail for over a week. After 3 days of trying over and over to call them I was forced to call local well companies to service for an emergency and pay out of pocket $4, 606! I have prior called the company a total of 4 time requesting a copy of the contract so I know what they cover, as a 1st time homeowner who did not even sign up for them my realastate agent did for me, I had no knowledge of what they covered. They never sent copy of contract. I called and asked if they covered termites on my contract, I was told no, then I was told yes and no again! Paid out of pocket $2, 600! Ive had to pay out of pocket for oven (they should have covered), washing machine (they should have covered), and electrical problems (they should have covered) all cause they refuse to send a copy of the contract 4 times as requested! Finally get ahold of supervisor months later begging they hold their end and help a paying customer seek reimbursement, he refuse to provide email where I can send call logs and emails, invoices and all the logs requesting contractor to contact me. He refuse to help, told me he couldn't send copy of contract still! Said he will not review for reimbursement since he didn't approve it before I had my emergency contractor come out not even listening to the fact that I could not get ahold of the company.. Forcing me to report to bbb. I went 3 days with no water just to give fidelity national a chance to help me. The worst experience ive ever had

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