Fashion Bug Charge Cards / Spirit of America — Horrible service!
About a month ago I received a phone call from Spirit of America (the company that services Fashion Bug Charge Cards) the rep stated to me that I had a past due bal of $149.00, I advised her that I had not used my charge card in over 3 years and asked why I had not received anything in the mail if this should be the case; I was told that letters were being sent to me constantly for the last 4 months or so. The rep was very rude to me about the situation I asked her to verify the address that was on file for me and they told me but it was never an address that I lived at and the lady said that I could be using someone else's address to get my mail at which is not the case. I then asked the lady to send me copy of the sales receipt and she refused to do so telling me that I could fax over a copy of my drivers license and they would determine if it was my signature or not, I refused to do this and explained to the rep that I was not going to be faxing my personal info anywhere to protect my self. She was able to tell me what name was on the receipt which happened to be my maiden name, so I explained to her that I did not have the card for quite some time at this point and it was possible that someone took the card and was using it as their own and not knowing my married name to which the acct had been changed to some time ago. The lady that called called me a liar in so many words so I spoke to her supervisor who was even worse. They were able to take away 3 fees so I only had to pay $79.54 of the $149.00 that was do. The original charge was for 26.38; I would have paid cash for this amount. These people would not even assist me with finding out who the transaction was actually done by and did nothing but threatening me.
Pissed off in NY