Family Shopper Middleton Leeds review: Parcel services

Had my parcel shipped to Family Shopper at Middleton, Leeds. Male shop keeper didn't care to locate parcel and left it to me to find it in an orange 1.2m by 1.2m box left at the side of the store (this is the first time I have encountered a shop keeper telling me to locate my own parcel, giving me access to other shoppers' parcels, and I was able to see shoppers' data including their names, addresses, etc.). When I couldn't locate my parcel, the male shop keeper said I was "late" and "not within the timeframe" when I was clearly there on the 2nd day of the 3-day timeframe. He dismissed me and still insisted I was late before his wife stepped in and looked through the mere top layer of the 1.2m by 1.2m box and told me it's not there and I should take it up with InPost. Just pure laziness and ridiculousness to insist shoppers search for their own parcels in a pile of hundreds of parcels left out in the open. Every other shop keeper has their parcels behind their counters and locate customers' parcels by obtaining their names and verifying their IDs during a collection. They sent me on my way only for my husband to return 1 minute later with our parcel. It magically appeared and when I returned to let them know they shouldn't have just insisted I was "late" and sent me on my way, the male shop keeper began raising his voice and denying that he dismissed me by insisting I was late in collecting my parcel while the lady shop keeper accused me of "arguing". Pfft! What a way to deny accountability and an apology. Besides the obvious lack of data protection and protection of parcel theft, I had a parcel sent from the very same shop only for it to be rendered missing. This shop needs to be unlisted as a parcel shop provider for obvious reasons.

PS. This was actually InPost's second attempt at delivering my parcel to this store. This first was made unsuccessfully for reasons only known to this store, before it was attempted a second time successfully, only to be dismissed by the shop keepers who obviously couldn't care less about the logistics of being a parcel shop provider.

View 0 more photos