Extended Stay America

I've been an extended stay guest here for 6 months, waiting to relocate. There have bern several issues since management changed in May. My room is usually refreshed on Thursday's, however this week it was not. I was told they were short-staffed and my room would be cleaned on Friday. I called from my office on Friday afternoon and spoke to the manager on duty Shauna (sp?), who confirmed to me that my room had been cleaned. Yet, when I returned the Friday evening, my room was not clean. I then called the front desk from the room, and was told by the clerk that it would be cleaned on today, Saturday. I saw housekeeping on the floor on Saturday afternoon, so, before I left I stop by the front desk to confirm the time my room would be cleaned. I was told by the clerk that Extended Stay guest rooms are not cleaned on the weekends. I am appalled at how I have been treated, as a long-term guest. The lackadaisical attitude and the approach to this issue is very unprofessional and highly disappointing. I have no problem cleaning my room, as I have done it before, but to be given misinformation, and such a nonchalant response by staff, who could have taken care of the situation, only made things worse. So, today, I am doing for myself what I pay a weekly fee for the staff to do, which is to ensure that this room is cleaned weekly. We are in week 2, day 11, and nothing has been done. No guest should be treated in manner, especially one who has been here for such a long period of time.