Extended Stay America review: customer service front desk help

I attempted to check into my motel this evening for a week stay I was met by a guy named Maurice Denson who at first had me standing in the hallway and did not want to let me in and I explained to him that this is a direct bill pay and that he is not to get a incidental card from myself my company handles all of the payments and he wanted to argue with me and tell me no he would not be checking me in without a credit card for incidentals he was rude and arrogant, I advised him that I would be making a customer complaint he told me he did not care and then did not want to give his name or his employers name is boss