The complaint has been investigated and
resolved to the customer's satisfactionResolved Express Vitals — customer service
resolved to the customer's satisfaction
Do not use this company!!! You will taken, just like I was. You will pay three times the cost of walking in to your local government agency and it will take 4 times as long to get a birth certificate. They advertise quick turn around, but they are at the mercy of the local schedule... Some are quick, some are not. Do not pay extra to expedite! They have absolutely no control over what the state does with the application. And states do not like third parties so they are not going to give any extra attention or expedite something that another company made money on. After six weeks I ended up walking in to our local government office and reapplying. I am currently fighting express vitals to get my money back. They are already out of business in some states and i'm guessing they will be soon in all states. Stay far away!!