The complaint has been investigated and
resolved to the customer's satisfactionResolved Expert Aupair — the most horrible experience.
resolved to the customer's satisfaction
Myself and my family want to caution any other family thinking about using an Au Pair agency, to just skip consideration of Expert Aupair. We made the mistake of using them to bring in an au pair to help take care of our infant son. About four weeks after the au pair arrived (Brooke), we discovered that she was working another job in her off hours. She was moonlighting in the adult entertainment business, as a "dancer". We had an acquantance that ran into her on a party boat, and was able to take a picture of her with his camera phone. We did not want this type of person watching our newborn son. We also discovered, that she also did side work with the last company she was with. After presenting this evidence to Mark and Kathy at Expert Aupair, they simply said nothing. Then the au pair, angry as you could imagine, made false accusations against us. Expert Aupair, then removed her from our home, and has refused to communicate with us. They will not provide a refund, and will not place another au pair with this. Their only concern is for money and keeping the $7, 000 they charged us. We can only imagine the horrible experience the next family that gets placed with this au pair will have to endure. What we thought would be a positive experience by welcoming an au pair into our home, has become a nightmare. Hopefully the US Department of State will launch an investigation, and shut down this sham of an agency.
The complaint has been investigated and resolved to the customer's satisfaction.