The complaint has been investigated and
resolved to the customer's satisfactionResolved Expedite Media Group — Scam and stealing
resolved to the customer's satisfaction
I had an account with Expedite Media Group for One Month. The service did not help me for the first $300 that I paid. I closed the account within 30 days (Opened March 10, 2008) but as I checked my bank statements (to do my taxes on January 26th 2009), I found that Expedite had charged me ever since March and continued through January 2009, sometimes twice a month. (I emailed and called and it stopped). Total $2200 charged in excess of the first month. 10 Charges in 8 Months.
I have an email dated April 10th, 2008 showing, I was only supposed to be billed $300 for the first month which happened on March 10th 2008. Our emails back and forth in the first month show that the service was not working for me and I trusted that the account would be closed and no more charges made.
Two employees (Nicole Meyer, Manager to/and Kate Malley, Account Rep.) have said that a refund was in the works but it has been over a month. They continue to say that an email will be sent to me that I have asked for many times and that they will have the accounting department call me in and hour (never do).
They have said that the first $200 that I am asking for, I am not entitled to because it was billed before I canceled. They billed too early and sometimes twice per month. I canceled within the first month.
This is totally unbelievable that they can stay in business doing this.
Chase Bank Visa says that there is nothing that they can do for me.