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I ordered a treadmill over a month ago...It didn't arrive so I cancelled the order. I still have not received a refund. They don't answer the phone or emails. Many other customers report the same problem. Please do not use this company... It will end in tears.
I am probably going to have to take them to court to get the money back.
The complaint has been investigated and resolved to the customer’s satisfaction.
I've had a similar experience with this company and bought a games table for delivery before Christmas. Fortunately I canceled the order before 7days and wrote a letter to their company so as to meet their refund policy.
I've been promised to get a refund and I'm yet to receive my refund.
Please avoid this company and Warren Hatton as he's a fraud.
Someone needs to stop him as he's still trading and directing unsuspecting people to purchase from his website.
I too ordered a treadmill in November 2010 for Xmas. It never arrived and I could not contact the Co by phone and although I got replies to email it was just to fob me off with false promises of rectifying the problem. O n Jan 4 I said I wanted the order cancelled if no delivery by 7 Jan and my money returned, but nothing happened. Luckily I'd paid by credit card so contacted my credit card Co who gave me a refund as a lost order.
Five days later Euro broker phoned me with a stream of abuse for doing this, needless to to I hung up the phone and so far have had no more contact with them.
My advice is avoide like the plague!
Cerberus
I too ordered a treadmill in September, no goods and no treadmill £330.00. Phoned to ask about refund was met with a stream of abusive and disgusting language. This man should no be trading - it is about time someone put a stop to him. I have contacted my credit card company and Trading Standards. Looks like the court will be the next step. If you go onto his website he is still selling the treadmill !
ordered item in september for my wifes birthday, still not recieved item asked for refund, am still waiting. Will have to take to court after the 31 days is up. Uses third party card transactions so cant go via credit card company. Do not use this company
i ordered treadmill in september stil have not recieved nothing no refund in despair going court
Do not use this company!
No product and no refund, no communication. The man is a fraud.
I, too, have had similar problems with this company. Although I eventually received my fitness equipment it was missing a piece which, after an awful lot of time-wasting communication, I eventually received but came with no instructions. I am still trying for those... They never reply to e-mails, the phone never gets answered. It is bordering on criminal the way they "operate". Avoid them at all costs.