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I have purchase a Dexon DVD Player from Eureka Electronics Kuwait. Few days ago, i took my DVD for repair to Eureka Showroom Shuwaik, Kuwait. The DVD is with complete packing along with box with all teh accessorries. They checked and took the DVD and told me that the Service center will call you when it is repaired. But in return they haven't gave me any proof that i have given them the DVD for repair.
After 2 days i received a call that your DVD is repaired and ready to be picked up. I went their to collect the DVD and they gave me just the DVD (without any box and accessories which i have given them). I told them that it was with full packing and accessories. But they simply said no it was just a DVD. Then i asked them to confirm with the person to whom i have given the box and that person said that no sir you have just given me the DVD in bag i.e. without box and accessories. To reconfirm i asked them to check with the Security Guard because he enterted the DVD serail in his register. And surprisingly he also simply refused and said that it was in bad not in a box. Then the Service person told me that how can 2 people said the same so you check at your home.
I am really surprised that they are saying that i am a lier and their persons are telling the truth.
So if any body can help me (not in getting by bag and accessories back) but to punish the persons woh are telling lie. Because they have security cameras everywhere and they can check on it whether i have given it in box or with box.
The complaint has been investigated and resolved to the customer’s satisfaction.
After my experience with delivering, if eureka was the last shop in the world’s that I can purchase an item, I’ll not do that, I’ll not spend even single cent on them .
Thanks god I ordered only the tv from them, I move to new house and I was going to order all the electronics of the house from them
the Most worries serves ever i got in all kuwait, It’s bean a week that I order my tv and every day im calling customer service and drivers and sales team, and until now I don’t receive my item .
Every day I’m waking up in same story 100% today driver will come and deliver it to you, this is there answer. And after 10 phone calls minimum a day in the end simply driver saying sorry I can’t come today .
All buil[censored]tttt my item is rooming almost a week from driver to driver, and some times they can’t track witch driver have my item.
I fed up with them and I informed that today if I’ll not receive my item then to keep it with them and refund my money .
Customer service team make sure that they will deliver it and after long day simply driver telling me again will not deliver it today again, I answered him then keep the item with you and returned to company, simply he said without any care ok and he close the line .
I have each person number I contact him with prove and records
good dear all frends,
i decided to purchace one samsung s7 edge from eureka today, after i red all comments i postponed and think twice
Replace Egyptians to Indians in Eureka, there will be tons of good changes you will see!
U are right i would bring the police and tell them to see cameras if they see u gave them acseeories tell them you will do a law suite get tuem fired and extra immediatly u will havr a 10000kd copun belive me!
I hate eureka too. they gave me a laptop with the some keys not working properly and/or with the wrong letters. when i asked them to replace/fix they refused.