Ergeon review: Bait & switch, poor project mgt

I made the mistake of not learning from my first experience with Ergeon. Earlier in 2025 I selected them for a fence project. Estimator and proposal team was great (reason for 2 star). Actual project mgt terrible...changed contractors at last minute. Ergeon did not communicate with replacement contractor and fence was installed backward. I had to pay neighbors $ for mistake, which I had to demand Ergeon to make me whole on. Fence subsequently has required renailing and repair because of poor workmanship.
I received a proposal on a 2nd project for backyard artificial turf and yard leveling. I thought I'd give another chance because the pricing was good. Same thing...good proposal process and sophisticated live stream video walk through of site, then very poor project management. They suddenly went with a replacement contractor without letting me know in advance. Ergeon did not communicate project details again with the replacement contractor...and a bait and switch with a revised proposal twice the original price (because of additional work Ergeon did not capture). They did not return 4 phone calls and texts over a 4 day period until today, the day before project re-start (the project had been delayed 3 weeks because of weather but also because of their contractor miscommunications). I cancelled project, wasting a month of my time.
Don't be fooled by initial quote and estimate process. They grab lowest price from whatever local contractors they can find, with a lack of quality evaluation and quality control. Ergeon is only a middleman so you are paying for their mark-up.